Mid-Market Customer Success Manager

SecurityPal

Mid-Market Customer Success Manager guiding companies through SecurityPal’s security review platform. Managing onboarding, adoption, customer growth, renewals, and expansion across approximately 50 customers.

Posted 8/11/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and the end-to-end customer journey, with a strong focus on customer success and project management. Proficient in enhancing customer experience through effective communication, organization, and technical aptitude in enterprise software and information security.

Highest-signal resume keywords

Customer Success ManagementProject ManagementRelationship BuildingCommunication SkillsTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer Success ManagementCustomer Journey ManagementPerformance AssessmentProcess Improvement

Soft Skills

Relationship BuildingTeam OrientationOrganizational SkillsAdaptabilityIndependent Work

Tools & Technologies

SecurityPal AppEnterprise SoftwareInformation Security

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Professional ServicesStartup EnvironmentCustomer Health AssessmentChurn Risk ManagementSales Mindset

About the role

Key responsibilities & impact

Manage the needs of a portfolio of approximately 50 medium-value customers
Manage the end-to-end customer journey from onboarding to renewal
Build relationships with customers ranging from entry-level sales team members to C-suite executives
Assess and address customer health and churn risks
Learn and enable customers about the SecurityPal app product
Oversee customer projects executed by the delivery team
Identify and enhance tools and processes to improve the customer experience

Requirements

What you’ll need

Bachelor’s Degree or equivalent
2+ years of experience in professional services, customer success, project management, sales, consulting, and/or similar roles
Demonstrated history of performance in a startup environment
Comfortable in an ever-changing environment
Able to work independently while owning a book of business
Strong team orientation and desire for personal growth
Highly organized in managing and executing complex customer tasks
Excellent communication skills
Relationship-building skills with a sales mindset
Technical aptitude and interest in AI, enterprise software, and information security

Benefits

Comp & perks

Opportunity for real ownership of a book of business
Chance to grow quickly
Supportive collaborative team
Commitment to learning and adapting every day