Senior Manager – Identity Ops, Resilience

Securiti AI

Senior IAM operations leader securing identity services for United Airlines’ global workforce and critical airline operations. Overseeing 24x7 support, incident recovery, suppliers, resilience, and identity modernization.

Posted 8/11/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $140,600 - $183,108 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing IAM operations, including provisioning, deprovisioning, and access governance, while ensuring compliance with security policies and audit requirements. Proven ability to lead incident management, service recovery, and operational performance in a complex enterprise environment.

Highest-signal resume keywords

IAM Operations ManagementIncident ManagementActive DirectoryKPI MonitoringService Level Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ProvisioningDeprovisioningEntitlement AdministrationAuthentication SupportUser Lifecycle ManagementAccess GovernancePrivileged Access ManagementOperational ResiliencyDisaster RecoveryAudit Controls

Soft Skills

CommunicationStakeholder ManagementCoachingMentoringCollaboration

Tools & Technologies

Microsoft Entra IDMFASSOIGAPAM

Certifications & Qualifications

CISSPCISMITILPMPCRISC

Industry Keywords

CybersecurityIdentity OperationsTechnology OperationsOperational PerformanceManaged Service

Tech Stack

Tools & technologies

Cyber SecurityITSMPMP

About the role

Key responsibilities & impact

Lead day-to-day delivery, reliability, and operational performance of enterprise identity services
Oversee 24x7 L1/L2 IAM operations, including provisioning, deprovisioning, entitlement administration, authentication support, service requests, and operational controls
Ensure compliance with service levels, security policies, and audit requirements
Lead identity-related incident management, service recovery, communications, and corrective actions
Coordinate suppliers, engineering teams, business stakeholders, and support teams to resolve disruptions
Manage service performance, escalations, backlog health, SLA attainment, and operational governance
Lead supplier service reviews and accountability
Ensure IAM capabilities are operationally ready for production through monitoring, documentation, runbooks, support procedures, knowledge transfer, recovery plans, and continuity controls
Support IAM migrations, platform transitions, modernization initiatives, and continuity of service
Drive KPI monitoring, trend analysis, problem management, process improvement, audit support, and operational reporting
Identify automation and process improvement opportunities
Monitor operational risks, recurring issues, service metrics, and improvement actions
Partner with cybersecurity, engineering, infrastructure, application teams, and strategic suppliers
Lead service communications with technical, business, security, and leadership stakeholders
Coach, mentor, and develop team members while fostering accountability, collaboration, customer focus, and operational excellence

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Business Technology, or related discipline
5+ years of experience in cybersecurity, identity operations, technology operations, infrastructure operations, incident management, supplier operations, or related technology leadership
Experience leading or coordinating IAM operations in a large, complex enterprise environment
Experience managing IAM service delivery, including provisioning, deprovisioning, access requests, entitlement administration, authentication support, and user lifecycle management
Working knowledge of Active Directory, Microsoft Entra ID, MFA, SSO, federation, IGA, PAM, service accounts, certificates, secrets, workload identities, and non-human identities
Understanding of IAM operational processes, access governance, role-based access administration, privileged access management, and audit requirements
Strong knowledge of IT service management practices, including incident, request, problem, change, and knowledge management
Understanding of L1/L2/L3 support models, escalation procedures, service level management, monitoring, runbooks, and support documentation
Ability to lead supplier-delivered L1/L2 IAM support services
Experience managing KPIs, SLAs, backlog management, service reviews, workforce planning, and operational reporting
Ability to coordinate activities across multiple support teams
Strong communication and stakeholder management skills
Ability to coach, mentor, and develop team members
Experience coordinating identity-related incidents, service restoration, escalation management, vendor engagement, and post-incident reviews
Ability to lead incident communications and status updates
Knowledge of operational resiliency, disaster recovery, business continuity, recovery testing, and production support readiness
Experience transitioning new IAM capabilities into production operations through knowledge transfer, documentation, support procedures, monitoring, and training
Ability to support platform migrations and modernization initiatives
Experience operating in dual-run or hybrid environments with legacy and target-state identity platforms
Knowledge of IAM compliance requirements, audit controls, access certifications, privileged access governance, and security policy enforcement
Experience supporting audits, control validation, remediation, and operational risk management
Ability to align operational processes with security, compliance, and service management requirements
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required
Reliable, punctual attendance is an essential function
Preferred: Master's degree, relevant certifications such as CISSP/CISM/ITIL/PMP/CRISC, and experience in airline, transportation, regulated, 24x7, managed service, identity transformation, AI-agent identity, or non-human identity environments

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Accident and disability coverage
Parental leave
Employee assistance program
Commuter benefits
Paid holidays
Paid time off
401(k)
Flight privileges
Bonus and/or long-term incentive compensation awards
Reasonable accommodations for applicants and employees with disabilities