Claims Care Analyst, 12 Months Contract

Securian Canada

Claims Care Analyst assessing life, disability, and critical illness claims for Securian Canada. Reviewing medical and contractual information while supporting insured clients.

Posted 8/20/2026full-timeToronto • 🇨🇦 CanadaJunior💰 CA$55,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance claims processing, particularly in life, disability, and critical illness insurance, with strong analytical skills and meticulous attention to detail. Proficient in conducting sensitive interviews and communicating effectively in both English and French.

Highest-signal resume keywords

Insurance Claims ProcessingAnalytical SkillsBilingual Communication (English and French)Microsoft Office ProficiencyProfessional Designations (FLHC, FLMI, ALHC)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AssessmentDocumentation ManagementMedical KnowledgeProblem-SolvingCase Management Software

Soft Skills

Attention to DetailEmpathyTeam CollaborationAdaptabilityProfessionalism Under Pressure

Tools & Technologies

Microsoft WordMicrosoft Outlook

Certifications & Qualifications

FLHCFLMIALHC

Industry Keywords

Benefit EntitlementKPI ComplianceContinuous ImprovementProcess OptimizationClient Service Standards

About the role

Key responsibilities & impact

Assess claims for benefit entitlement by reviewing contractual, medical, functional, and occupational documentation according to established routines and certificate provisions
Manage an active caseload in compliance with client service standards, best-practice guidelines, KPIs, and turnaround times
Document claim analysis thoroughly and maintain accurate records according to company policies and procedures
Communicate professionally and empathetically with stakeholders in writing and verbally
Provide updates, clarify claim status, and explain decisions
Conduct detailed phone interviews with clients or involved parties
Identify and obtain supporting documents for current and future benefit payments
Collaborate with team members, plan sponsors, and other stakeholders
Participate in departmental projects and continuous improvement initiatives
Identify process optimization opportunities and adapt to changes
Perform other related duties as assigned

Requirements

What you’ll need

Post-secondary education or equivalent work experience
College diploma (DEC) in a relevant field preferred
Professional designations such as FLHC, FLMI, or ALHC considered assets
Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance
Medical knowledge obtained through claims assessment, underwriting, or experience in a medical or paramedical profession is an asset
Strong analytical and problem-solving skills
Meticulous attention to detail and commitment to high-quality service
Strong proficiency in English for communication with customers and colleagues
Strong proficiency in French for communication with customers and/or colleagues in Quebec
Ability to conduct sensitive phone interviews and convey decisions tactfully
Proficiency in Microsoft Office suite, including Word and Outlook, and case management software
Ability to multitask and prioritize effectively while meeting diverse deadlines
Professionalism under pressure and ability to manage stressful situations and deliver difficult news empathetically
Positive attitude, strong team spirit, and adaptability to organizational changes

Benefits

Comp & perks

Flexible work arrangements with monthly financial allocations to support work-life balance
Generous starting paid vacation time, plus additional vacation days for every year of service
Paid volunteer day
Paid personal and wellness days
Educational assistance of up to $3,500 a year, with manager approval
Flexible health and wellness account
Comprehensive drug and dental coverage
Up to 14% combined contributions to the RRSP matching program
Family-friendly maternity/parental leave
Diversity, equity, and inclusion commitment
Reasonable accommodations during the recruitment process