Analyst

• Work on the deployment and management of Endpoint Security solutions such as EDR, XDR, MDR, OS patches and third-party software updates, software compliance, etc.
• Manage requests and incidents in the internal and client environments related to Endpoint Security, servers, access and Active Directory.
• Propose improvements to solutions and to client support processes.
• Manage patching and troubleshoot update issues in Windows and Linux environments.
• Expertise in operational routines for Windows/Linux server infrastructure (operating system), such as:
• UPTIME checks, service status, capacity monitoring, etc.
• Problem and risk management.
• Management of Windows servers 2008, 2012, 2016, 2019 and 2022.
• Management of VMware ESX and ESXi hosts.
• Support for AWS servers and tasks such as server provisioning, server maintenance and application support as needed.
• Propose adjustments and improve server capacity based on client and internal architecture.
• Update/upgrade firmware, software and drivers.
• Troubleshoot servers and logs to identify possible errors and bottlenecks and propose fixes or workarounds.

Endpoint Security Analyst (Mid-level)

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