Second Front

Enterprise Customer Operations Engineer

Second Front

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado, District of Columbia, North Carolina

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Salary

💰 $155,000 - $163,000 per year

Job Level

SeniorLead

Tech Stack

AWSAzureCloudGoGoogle Cloud PlatformKubernetesPython

About the role

  • Second Front Systems (2F) seeking Enterprise Support Engineer to support customers deployed on Game Warden DevSecOps platform.
  • Report to Director of Customer Support within Engineering organization; support national security mission.
  • Architect, improve, implement, deploy, and operate customer applications on a cloud-native platform.
  • Build, test, validate, and operate customer applications on Game Warden in accordance with Department of Defense and Intelligence Community security and compliance standards.
  • Research, experiment, and develop solutions to improve customer deployment outcomes.
  • Work cross-functionally with engineering, operations, and security teams to establish best practices for secure software delivery.
  • Monitor, troubleshoot, and resolve incidents across complex cloud and hybrid infrastructures.
  • Develop and document new solutions while working independently in a fast-paced agile environment.
  • Implement, modify, and maintain CI/CD pipelines.
  • Contribute to a team culture of innovation, diversity, and excellence.
  • Note: Role requires U.S. citizenship and residence in one of approved U.S. hiring hubs.

Requirements

  • Architect-level experience designing, implementing, and operating cloud-based infrastructure.
  • Expertise with at least one of: AWS, GCP, or Azure.
  • Strong experience with containerization, Kubernetes, and AWS EKS.
  • Hands-on experience deploying and managing applications with Helm.
  • Proficiency with infrastructure-as-code tools.
  • Experience monitoring and resolving incidents in complex enterprise environments.
  • Familiarity with security frameworks (NIST, ISO 27001, SOC2, etc.).
  • Strong coding skills in one or more of: Go, Python, Bash.
  • Proficiency in image/container hardening and CVE remediation.
  • Experience implementing CI/CD pipelines.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time management skills.
  • Familiarity with GitLab and Google Workspaces.
  • Expertise with DevSecOps principles: security automation, continuous security, and cross-functional collaboration.
  • Preferred: 5–7 years of relevant experience.
  • Preferred: Certified AWS Solutions Architect.
  • Preferred: Certified Kubernetes Administrator (CKA).
  • Preferred: Experience as a Software Engineer or DevSecOps Engineer.
  • Preferred: DoD 8570 compliance.
  • Preferred: Experience working in a startup environment.
  • Preferred: Knowledge of zero-trust architectures, threat modeling, and secure coding practices.
  • Preferred: Ability to operate in high-pressure enterprise support environments.
  • Preferred: Strong interest in matters of national security.
  • Preferred: Compassionate and direct feedback style, team-oriented, and growth-oriented mindset.
  • Bonus: Deep understanding of cloud networking.
  • Bonus: Experience with multiple cloud providers (AWS, GCP, Azure).
  • Bonus: Active security clearance or ability to obtain a Top Secret clearance.