Own the end-to-end production of the Marvel SNAP Shop team, including mobile, steam and web storefronts, from feature development through live operations
Partner with product, engineering, and design teams to define requirements, prioritize the backlog, and deliver improvements on schedule
Oversee and make critical decisions on issues, ensuring fast resolution with minimal player impact
Coordinate release schedules and configuration changes with product, marketing, QA, engineers, and design
Follow and evolve checklists to build, deploy, and release updates, and manage live configuration changes
Monitor performance, payment flows, and transaction health; proactively identify and escalate anomalies
Manage external development and platform partner relationships related to payments, storefronts, and integrations
Work with engineers to improve performance, reliability, and conversion as well as reducing operational costs
Proactively identify and mitigate bottlenecks to keep the team running smoothly
Ensure the team works at a sustainable pace and continuously improves
Production nuts and bolts: task tracking, bug assignment, running retrospectives, running meetings
Champion the project vision to the team

Requirements

Experience shipping and supporting a live game or live service as a technical producer or technical program manager
Familiarity with e-commerce or direct-to-consumer platforms, including payment flows, storefront management, and player-facing transactions
Hands-on experience with a version control software like GitHub
High levels of empathy and support for team members
Positive and optimistic leadership style and the ability to stay cool under pressure
Excellent and flexible communication skills whether in person, over Zoom, or in writing
Comfortable with ambiguity while working to reduce the cone of uncertainty
Love for playing and making great games.
Nice to Have But Not Necessary: GitHub (or similar)
Experience with AWS or another Cloud provider
Experience working on a live mobile game
Experience using Unity
Experience with the app stores – Apple App Store, Google Play Console, Steamworks, Samsung Seller Portal

Benefits

Medical, Dental, and Vision insurance plans with Second Dinner paying 100% of premiums for employees and 75% for dependents for many plans
401(k) contribution with no waiting period
16 weeks paid parental leave with no waiting period
Home office improvement bonus
Paid Vacation & Sick time
Up to 10 BetterHelp sessions covered each benefits plan year
Remote-first with core overlap hours between 10AM and 4PM PT
Company Winter Holiday shutdown (Dec 25-Jan 1)
Company Summer Holiday shutdown (week of July 4)
Company Events - In-person Summer all-hands gathering, in-person holiday party, and virtual events throughout the year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical producertechnical program managere-commercepayment flowsstorefront managementversion controlAWSUnitylive mobile gameapp stores

Soft Skills

empathyleadershipcommunicationproblem-solvingadaptabilityteam supportstress managementflexibilitycollaborationvision championing