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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide telephone technical support of hardware, systems, sub-systems and/or applications for FAA employee and non-employee user base.
- Field questions about installation, operation, configuration, customization, and usage of assigned products.
- Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalate complex problems to a higher level of expertise within the organization.
- Effectively communicates with end-users via telephone, email and chat.
- Resolves account, operating system, application, software, mobile device, desktop and network issues to restore service in a timely manner.
- Ensures troubleshooting and resolutions are accomplished using industry best practices.
- Collects and documents necessary information for appropriate escalation to level 2 technical teams if unable to resolve requests on first contact.
- Provides support for PC Computer off-the-shelf (COTS) products and enterprise-wide customer applications.
- Suggests updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve detection and resolution of problems.
Requirements
What you’ll need- Must possess excellent communication skills
- Be dependable, outgoing and positive with excellent problem solving skills.
- Must be willing to work effectively within a team environment in a fast-paced support role.
- Passion for Information Technology and desire to grow in the industry
- Technical proficiency in supporting MS Office 2016+, Windows 7-10, Active Directory, Networks and other COTS products.
- Help Desk Institute (HDI) Certification
- Associates degree related to Computer and Information; or High School degree and up to two (2) years of sufficient technical or customer service experience.
- Experience with the following tools; Active Directory, BeyondTrust (Bomgar), ServiceNow
- Candidate must be a U.S. citizen with the ability to pass a Federal Background Investigation and obtain a Public Trust.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Second-61 Website LinkedIn All Job Openings 1 - 10 employees Our Teams deliver IT Services, Project Management and Project Delivery Management, Complex Energy and Environmental Solutions, Security Solutions, and Invent high value solutions. Service Desk Agent Job not on LinkedIn 🔥 4 minutes ago 🇺🇸 United States – Remote 💵 $16 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide telephone technical support of hardware, systems, sub-systems and/or applications for FAA employee and non-employee user base.
- Field questions about installation, operation, configuration, customization, and usage of assigned products.
- Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalate complex problems to a higher level of expertise within the organization.
- Effectively communicates with end-users via telephone, email and chat.
- Resolves account, operating system, application, software, mobile device, desktop and network issues to restore service in a timely manner.
- Ensures troubleshooting and resolutions are accomplished using industry best practices.
- Collects and documents necessary information for appropriate escalation to level 2 technical teams if unable to resolve requests on first contact.
- Provides support for PC Computer off-the-shelf (COTS) products and enterprise-wide customer applications.
- Suggests updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve detection and resolution of problems. 🎯 Requirements
- Must possess excellent communication skills
- Be dependable, outgoing and positive with excellent problem solving skills.
- Must be willing to work effectively within a team environment in a fast-paced support role.
- Passion for Information Technology and desire to grow in the industry
- Technical proficiency in supporting MS Office 2016+, Windows 7-10, Active Directory, Networks and other COTS products.
- Help Desk Institute (HDI) Certification
- Associates degree related to Computer and Information; or High School degree and up to two (2) years of sufficient technical or customer service experience.
- Experience with the following tools; Active Directory, BeyondTrust (Bomgar), ServiceNow
- Candidate must be a U.S. citizen with the ability to pass a Federal Background Investigation and obtain a Public Trust. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Specialty Pharmaceutical Representative – Women's Health 🔥 4 minutes ago EVERSANA 5001 - 10000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Specialty Pharmaceutical Representative responsible for selling Intrarosa, Femring, and Femlyv to OB/GYNs. Engaging healthcare professionals and maximizing product selling potential. 🇺🇸 United States – Remote 💵 $90k - $130k / year ⏰ Full Time 🟢 Junior 🦅 H1B Visa Sponsor Patient Services Coordinator 🔥 4 minutes ago EVERSANA 5001 - 10000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Patient Services Coordinator at EVERSANA acting as first contact for patient programs. Delivering exceptional patient experience through telephonic service and documentation triaging. 🇺🇸 United States – Remote 💵 $20 - $30 / hour ⏰ Full Time 🟢 Junior 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor Traveling Site Superintendent 🔥 5 minutes ago Verogy 11 - 50 Website LinkedIn All Job Openings Traveling Construction Superintendent overseeing solar construction projects across the United States. Ensuring timely delivery, budget adherence, and high-quality workmanship for the company's renewable energy initiatives. 🇺🇸 United States – Remote 💵 $80k - $120k / year 💰 Debt Financing on 2022-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🦅 H1B Visa Sponsor Construction Superintendent 🔥 5 minutes ago Verogy 11 - 50 Website LinkedIn All Job Openings Construction Superintendent managing solar construction projects, ensuring quality and safety standards for Verogy. Leading teams and coordinating activities across project phases in a sustainable energy initiative. 🇺🇸 United States – Remote 💵 $70k - $85k / year 💰 Debt Financing on 2022-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🦅 H1B Visa Sponsor Key Accounts Specialist 🔥 5 minutes ago Mallinckrodt Pharmaceuticals 1001 - 5000 💊 Pharmaceuticals 🧬 Biotechnology ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Key Accounts Specialist responsible for sales process execution for key customer accounts in biopharmaceuticals. Leveraging relationships and product knowledge to expand sales across a multi-city territory. 🇺🇸 United States – Remote 💵 $88k - $126k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
technical supportdiagnostic techniquestroubleshootingproblem solvingsupporting MS Office 2016+Windows 7-10Active Directorynetwork issuesCOTS productscustomer applications
Soft Skills
communication skillsdependableoutgoingpositive attitudeteamworkfast-paced environmentpassion for ITdesire to grow
Certifications
Help Desk Institute (HDI) CertificationAssociates degree in Computer and Information