Scribd, Inc.

Senior Technical Program Manager - Content

Scribd, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

Visit company website
✨ AI Apply
Apply

Salary

💰 $124,500 - $194,000 per year

Job Level

Senior

Tech Stack

SaltStackSpark

About the role

  • Lead cross-functional initiatives that shape how content is ingested, enriched, trusted, and managed at scale.
  • Coordinate across Engineering, Product, Content Operations, Legal, Finance, and other stakeholders to deliver resilient, scalable content systems that power user discovery and protect platform integrity.
  • Manage ingestion workflows and enrichment pipelines and help mitigate content risks.
  • Serve as the connective tissue between product execution and operational excellence, clarifying program intent and surfacing interdependencies.
  • Drive structured coordination and execution for cross-functional content initiatives that improve the reliability and value of the content catalog.
  • Confidently learn and dive into diverse systems and processes to diagram dependencies, uncover root causes, and align stakeholders on solutions.
  • Create and maintain durable artifacts (process diagrams, ownership maps, communication plans) that keep programs on track and scalable.
  • Identify bottlenecks and blind spots in content-related workflows and lead initiatives to increase resilience, throughput, and clarity.
  • Design and support implementation of scalable end-to-end operations to enable stakeholder independence with minimal oversight.
  • Collaborate with Legal and Finance to ensure programs align with compliance standards, vendor contracts, and risk mitigation practices.
  • Partner with Product and Engineering while owning critical workflows related to content scenarios (e.g. content takedowns, DMCA compliance, metadata failures, contractual obligations, vendor payouts).
  • Coordinate with other program managers, engineering managers, product managers, software engineers, data scientists, and leadership teams to ensure clear communication and efficient workflows.

Requirements

  • 4 - 6+ years of experience in program or technical program management, operations, or similar roles in a cross-functional tech environment.
  • Proven ability to lead complex, multi-stakeholder programs with both technical and operational components, especially where external partners or business teams play key roles.
  • Strong systems thinking and ability to map and analyze processes, identify gaps, and drive alignment across diverse functions and tools.
  • Exceptional communication and documentation skills, where you’re comfortable tailoring your message to a variety of audiences, translating ambiguity into clarity.
  • Experience working with tools like Jira, Confluence, G Suite, and diagramming platforms (e.g. Lucidchart) to coordinate, track, and visualize work.
  • Comfort operating at multiple levels of detail, from bird’s-eye roadmap alignment to tactical process tracking, depending on the needs of the program.
  • An ability to operate with urgency and empathy in sensitive, high-risk areas of the business.
  • Successful track record standing up and delivering complex programs bringing together Engineering, Product Management, Operations, external vendors and business partners to operationalize them for handoff.
  • Comfortable diving into how things work, not just technically, but organizationally.
  • Ability to turn ambiguous problems into structured, actionable programs and workstreams.
  • Nice to have: Comfortable managing projects in the GenAI, ML and applied research spaces, along with the traditional software engineering stack.
  • Nice to have: Experience working with content management systems at scale.
  • Location requirement: Employees must have their primary residence in or near one of the listed cities (US: Atlanta, Austin, Boston, Dallas, Denver, Chicago, Houston, Jacksonville, Los Angeles, Miami, New York City, Phoenix, Portland, Sacramento, Salt Lake City, San Diego, San Francisco, Seattle, Washington D.C.; Canada: Ottawa, Toronto, Vancouver; Mexico: Mexico City).
  • Work authorization: Applicants must indicate work authorization status and may require eligibility to work in the country where the position is based.