Call Center Agent – W2 Contract
Scott Merrick
contract
Posted on:
Location Type: Remote
Location: United States
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About the role
- Work remotely (Anywhere in The USA) and give a first-class customer experience for their client
- Provide telephone, email and webchat assistance
- Inbound/outbound calls, emails and webchats
- Shifts between 8am and 10pm Eastern Time, Monday to Friday and 8am to 5pm on occasional/rota Saturdays
Requirements
- Minimum 4 years experience as a Call Center Agent / Customer Service Representative
- Strong experience working in customer services and/or a call center for a reputable organization
- PC Literate MS Office and CRM/Call Logging systems experience (Client is using Amazon Connect and you will be given training if you have not used it)
Benefits
- Equipment will be provided
- Training paid
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencetelephone assistanceemail assistancewebchat assistanceinbound callsoutbound callsPC literacyMS OfficeCRM systems
Soft Skills
communicationcustomer experienceproblem-solvinginterpersonal skillstime managementadaptabilityteamworkorganizational skillsattention to detailempathy