Senior Account Manager – Cloud ERP, AI Experienced

Scopevisio AG

Senior Account Manager for Cloud ERP at an AI-first company in the consulting industry, managing strategic accounts and expanding customer engagement in Germany.

Posted 7/31/2026full-timeBonn • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Strategic Account Management, focusing on building C-level relationships and executing personalized expansion plans to drive Net Revenue Retention. Proficient in conducting Business Reviews and identifying customer needs to ensure long-term growth and customer health.

Highest-signal resume keywords

Strategic Account ManagementB2B Software Sales ExperienceCustomer Health MonitoringComplex NegotiationsBusiness Administration Degree

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Portfolio ManagementBusiness Review ConductingUpselling TechniquesCustomer Relationship ManagementExpansion PlanningQuantified Target DevelopmentRisk Indicator InterventionFeature Adoption OptimizationCommercial Process KnowledgeCRM Documentation

Soft Skills

Team PlayerKnowledge SharingAmbitionDynamic Environment Adaptability

Tools & Technologies

CRM SoftwareAdvanced CRM FeaturesDMSHRM Features

Industry Keywords

B2B SoftwareConsulting FirmsIT Service ProvidersSoftware Vendors

About the role

Key responsibilities & impact

Strategic Account Management
Build and maintain C-level relationships with top accounts (A & B account portfolio)
Conduct regular Business Reviews (QBRs) with customers to discuss success metrics and expansion
Create joint 12-month roadmaps with customers (feature adoption, optimizations, new use cases)
Early detection of customer issues and prompt escalation to Product/Support to prevent churn
Cross- & Upselling
Systematic identification of usage gaps and additional modules (e.g., advanced CRM, DMS, HRM features)
Develop and execute personalized expansion plans with quantified targets (ARR growth per account)
Coordinate with Presales for technical demos and implementation planning
Drive Net Revenue Retention (NRR) through structured upselling
Customer Health & Retention
Regular monitoring of product health scores and adoption metrics per customer
Proactive intervention on risk indicators (declining usage, rejection of updates, contact changes)
Document customer goals and ROI realization in the CRM
Ensure long-term growth rather than short-term transactions

Requirements

What you’ll need

Minimum 5 years of sales experience with B2B software (preferably business/financial software)
Experience in complex, large-scale customer negotiations
Knowledge of commercial processes in consulting firms, IT service providers, or software vendors
Ambitious team player
Enjoys ongoing knowledge sharing in a dynamic environment
Degree in Business Administration, Business Informatics, or a comparable professional qualification

Benefits

Comp & perks

Results-oriented team culture with enthusiasm for every new shared challenge
Attractive, performance-based compensation (equity participation program planned)
A wide range of benefits within the company group, e.g., corporate fitness program
Corporate Benefits portal for employee offers
Coaching and professional support from managers and the executive board
Mobile work via cloud and virtual meetings
Opportunities for personal development and career growth
Great employee events and excellent colleagues across multiple locations
One of Bonn’s most attractive locations — directly on the Rhine!