Customer Success Manager, B2B SaaS

Scompler

Customer Success Manager responsible for customer portfolio management focusing on retention and growth. Working in a strategic communications platform, ensuring customer satisfaction and measurable value from Scompler.

Posted 6/25/2026full-timeMünchen • 🇩🇪 GermanyJuniorWebsite

About the role

Key responsibilities & impact

Ownership of a dedicated customer portfolio
Management with a focus on retention and profitable growth
Responsibility for the entire customer lifecycle after contract signing
Ensuring clear goals and visible progress
Developing concrete upsell and cross-sell opportunities

Requirements

What you’ll need

Several years of experience in Customer Success, Account Management, or a comparable role in the B2B SaaS environment
Direct responsibility for retention, revenue, or commercial customer development
Experience in the communications industry or a good understanding of the environment in which Scompler operates
Strong sense of ownership
Structured, disciplined way of working
Confident handling of SaaS metrics such as ARR, churn, and NRR
Precise, dependable, and confident communication

Benefits

Comp & perks

Responsibility for revenue, retention, and growth
Shaping customer success
Close collaboration with Sales, Product, and Marketing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS metricsARRchurnNRR

Soft Skills

ownershipstructured workingdisciplined workingdependable communicationconfident communication