Customer Service Representative

Science Interactive Group

Customer Service & Cloud Support Representative handling client inquiries and providing support via various channels. Primary focus on resolving issues and maintaining customer accounts.

Posted 5/9/2026full-timeRemote • Colorado, Connecticut, Florida, Illinois, Maine, Massachusetts, Minnesota, New York, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Resolve and answer customer inquiries, gather and process data.
Research and solve problems, maintain data integrity.
Provide document support and imaging.

Requirements

What you’ll need

High School Diploma or equivalent required.
2 years prior computer-based customer service experience OR a combination of 1 year of computer-based customer service AND 1 year of cloud support required.
Team player with strong attention to detail and organizational skills.
Excellent verbal and written communication skills.
Basic knowledge of computer software and office systems (Microsoft Office Suite)

Benefits

Comp & perks

Exceptional customer service to customers via email, internet, and in person
Support and information on products and services
Cloud support and technical support duties via telephone, online ticketing system, and Zoom Video conferencing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data processingdata integritydocument supportimaging

Soft Skills

attention to detailorganizational skillsverbal communicationwritten communicationteam player

Certifications

High School Diploma