Customer Account Manager, Internal Sales, Commercial & Industrial

Schrömbgens & Stephan GmbH Versicherungsmakler

Kundenbetreuer managing commercial and industrial clients for insurance brokerage Schrömbgens & Stephan. Responsible for client support, risk assessment, and claims handling.

Posted 5/15/2026full-timeDüsseldorf • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide cross-line support for assigned commercial and industrial clients in coordination with field account managers and specialist departments
Conduct risk assessments and analyze insurance coverage, design tailored solutions and make ongoing adjustments to meet client needs
Lead discussions and negotiations with clients, insurers and network partners
Handle and support claims processing and claims management
Manage tenders and requests for proposals

Requirements

What you’ll need

Commercial vocational training in the insurance sector
Comprehensive knowledge of commercial and industrial insurance lines
Service orientation and ability to work in a team
Confident appearance and strong communication skills

Benefits

Comp & perks

A secure, varied position with opportunities for development
Competitive, performance-related compensation
Attractive office location near the Rhine with shops within walking distance
Good opportunities for professional development and training
Preferential rates for supplementary health insurance
Employer contribution to the company pension plan
Regular company events
Bike leasing program (JobRad)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

service orientationteamworkstrong communication skills

Certifications

commercial vocational training in the insurance sector