Account Manager – Customer Outcomes Specialist

Scarlet

Account Manager fostering trust-based relationships in health tech B2B. Central point of accountability for customers, ensuring the right outcomes and communications.

Posted 6/2/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £60,000 - £70,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

project managementverbal communicationwritten communicationrelationship buildingproblem solvingcuriosityadaptabilitycustomer accountabilitylistening skillsfriction elimination

Industry Keywords

B2Bhealth techregulated industriesonboardingcustomer expansionMECE principlescomplex customer relationshipstrust-based relationshipsinnovative environmentslong-term relationships

About the role

Key responsibilities & impact

Build long-term, trust-based relationships with forward-thinking companies in health tech
Act as the central point of accountability for customers
Listen closely, capture what matters, and surface it
Spot friction early and eliminate it
Own every key moment - from onboarding to expansion

Requirements

What you’ll need

3+ years of experience in complex customer relationships in B2B environments, preferably within health tech and/or regulated industries
Strong project management skills
Exemplary verbal and written communication skills aligned with MECE principles
Insatiable curiosity and thrive in fast-paced, innovative environments

Benefits

Comp & perks

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