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Customer Success Support
ScaniflyCustomer Success Support providing software chat and email assistance with a focus on solar design and installation. Collaborating with clients and colleagues to ensure smooth processes.
About the role
Key responsibilities & impact- Day to day support on software chat and email
- Conduct daily reviews of the design queue, ensuring a smooth process
- Troubleshoot issues while maintaining client communication and collaboration with colleagues
Requirements
What you’ll need- Must be located in MST or PST
- Able to work 2-6pm PST Mon-Fri
- Familiarity with solar design and installation preferred, roofing and construction considered
- Ability to communicate effectively with clients
- Participate in day to day Customer Success support initiatives
Benefits
Comp & perks- 100% remote 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Soft Skills
client communicationcollaborationeffective communication