Care Management Coordinator

SCAN

Care Management Coordinator coordinating ICD-compliant services for SCAN, a nonprofit health organization serving older adults. Reviewing records, managing referrals, and supporting member care.

Posted 8/14/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates comprehensive knowledge of ICD coding principles and provides leadership in coordinating patient care services. Excels in communication, problem-solving, and maintaining accurate membership records to ensure high-quality care delivery.

Highest-signal resume keywords

ICD Coding PrinciplesPatient Care CoordinationLeadership and MentoringCustomer Service SkillsProblem-Situation Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ICD CodingMedical Record ReviewCare Plan DevelopmentDatabase ManagementAttention to Detail

Soft Skills

Good Communication SkillsInterpersonal SkillsCustomer OrientationProblem-Solving Skills

Tools & Technologies

EmailWordExcelPowerPoint

Industry Keywords

Care Services CoordinationMember RetentionHealthcare Provider CollaborationService Offerings Development

About the role

Key responsibilities & impact

Coordinate and manage care services for patients
Ensure high-quality, timely, and coordinated care
Document care in compliance with International Classification of Diseases (ICD) coding standards
Work closely with healthcare providers to develop care plans
Coordinate referrals and ensure patient progress
Review medical records
Identify coding discrepancies
Provide education and guidance to internal and external staff on ICD coding guidelines
Ensure member needs are addressed and refer members to appropriate service providers
Administer procedures for verifying member identity, membership status, and entitlement to services
Maintain current and accurate membership databases and records
Suggest new service offerings or revisions to existing programs based on member feedback or gaps in coverage
Participate in member retention or renewal efforts
Support the achievement of SCAN’s Vision and Goals

Requirements

What you’ll need

High School Diploma or equivalent experience
0-3+ years of related experience
Performs work under minimal supervision
Handles complex issues and problems, referring only the most complex issues to higher-level staff
Comprehensive knowledge of subject matter
Provides leadership, coaching, and/or mentoring to a subordinate group
May act as a lead or first-level supervisor
PC skills including Email, Word, Excel, and PowerPoint
Basic technical skills for the functional area
Basic problem-solving skills
Good communication and interpersonal skills
Oral and written communication skills
Interpersonal skills
Customer/client orientation
Customer service skills
Problem/Situation Analysis
Knowledge of ICD coding principles
Strong attention to detail and work ethic
Background check required

Benefits

Comp & perks

Mostly Remote work mode
Annual bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
Training, tools and support necessary to do your work
Work-life balance
Competitive compensation and benefits program