Senior Business Process Redesign Consultant

SCAN

Consultant redesigning Claims and Enrollment processes at SCAN, a healthcare nonprofit. Collaborating cross-functionally to enhance business processes and support a core platform migration.

Posted 7/25/2026full-timeLong Beach • California • 🇺🇸 United StatesSenior💰 $51 - $74 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement and redesign within healthcare operations, utilizing advanced data analysis and change management techniques. Proficient in facilitating stakeholder engagement and driving consensus for future-state process design.

Highest-signal resume keywords

Process ImprovementChange ManagementHealthcare AdministrationPMP CertificationProcess Mapping Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process RedesignData AnalysisContinuous Improvement FrameworksAI IntegrationMachine LearningRPAMicrosoft ProjectMinitabPower BIVisio

Soft Skills

FacilitationStakeholder EngagementCommunicationConsensus BuildingTraining

Tools & Technologies

Microsoft OfficeMicrosoft TeamsMicrosoft OutlookMicrosoft Access

Certifications & Qualifications

PMP CertificationLean CertificationSix Sigma Certification

Industry Keywords

Health Plan OperationsProcess ImprovementManagement ConsultingStakeholder EngagementCross Functional Initiatives

Tech Stack

Tools & technologies

PMPRPA

About the role

Key responsibilities & impact

Enable the re-design of Claims, Enrollment, Provider Data Management and Print & Fulfillment processes
Facilitate workshops and meetings to map current state processes, gather feedback, and drive consensus to ideal state
Identify inefficiencies, gaps and work arounds for improvement in current processes
Facilitate the design and documentation of future-state processes and utilize future state to drive system design and requirements
Support change management activities, including workstream communication, training, and stakeholder engagement.
Monitor and report on project performance, including status, risks, opportunities to stakeholders; escalate risks that impact project’s critical path.

Requirements

What you’ll need

Bachelor's Degree or equivalent experience in Healthcare Administration, Business, Public Health, or a related field is required.
Graduate or Advanced Degree or equivalent experience is preferred.
PMP certification preferred.
7+ years of experience in health plan operations, process improvement, process redesign, or management consulting roles, with demonstrated success in leading cross functional initiatives.
Microsoft Project skills.
Proficiency with process mapping tools, change management methods, and data analysis software (e.g., Minitab, Power BI, Visio).
Microsoft Office - Word, Excel, PowerPoint, Teams, Outlook, Access required at advanced level.
Deep understanding of continuous improvement frameworks; formal Lean or Six Sigma training or certification (e.g., Green Belt or Black Belt) preferred.
Experience integrating AI, machine learning, RPA, or other automation platforms into business processes.

Benefits

Comp & perks

Medical Benefits
Paid Sick Time
Excellent 401(k) Retirement Saving Plan
Robust employee recognition program