Grievances and Appeals Coordinator

SCAN

GAD Coordinator managing a team providing customer services to SCAN members. Ensuring effective communication and support for member inquiries and service provision.

Posted 7/2/2026full-timeLong Beach • California • 🇺🇸 United StatesJunior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Grievances and Appeals, with strong customer service skills and the ability to handle complex issues. Proficient in maintaining accurate membership records and providing leadership and mentoring to team members.

Highest-signal resume keywords

Grievances And Appeals KnowledgeCustomer Service SkillsAdvanced Microsoft Office SkillsProblem Solving SkillsLeadership And Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Grievances And AppealsMembership Database ManagementPolicy AdministrationTechnical ExpertiseProblem Solving

Soft Skills

Communication SkillsInterpersonal Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft Teams

Industry Keywords

Member InquiriesMember RetentionService ProviderMembership Status VerificationEntitlement To Services

About the role

Key responsibilities & impact

Ensure that member inquiries are addressed and that members are referred to the appropriate service provider(s)
Administer policies and procedures for verifying member identity, membership status, and entitlement to services
Maintain current and accurate membership databases and records
Suggest new service offerings or revisions to existing programs based on member feedback or in response to member needs or gaps in coverage
May participate in member retention or renewal efforts
Actively support the achievement of SCAN’s Vision and Goals
Other duties as assigned

Requirements

What you’ll need

0-3 years of related experience in Grievances and Appeals
High school diploma or equivalent experience required
Possesses comprehensive knowledge of subject matter (grievance and appeals)
Customer service skills
Performs work under minimal supervision
Handles complex issues and problems, and refers only the most complex issues to higher-level staff
Provides leadership, coaching, and/or mentoring to a subordinate group
May act as a lead or first-level supervisor
Technical expertise - Basic technical skills for functional area
Problem Solving - Basic problem solving skills
Communication - Good communication and interpersonal skills
Advanced Microsoft Office Skills (Word, Excel, PowerPoint, Outlook, Teams)
IKA, MHK, or QNXT experience preferred.

Benefits

Comp & perks

An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement