SCAN

Peer Advocate, Bilingual

SCAN

part-time

Posted on:

Location Type: Office

Location: Henderson • Nevada • 🇺🇸 United States

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Salary

💰 $21 per hour

Job Level

Mid-LevelSenior

About the role

  • Support members that are at risk for specific health conditions to manage their own health.
  • Make outbound calls to SCAN members based on identified health interventions or quality initiatives.
  • Build rapport with members by communicating personal experiences as a SCAN member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior change.
  • Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
  • Encourage and provide assistance to members who may encounter obstacles to seeking care.
  • Document all required information in the care management system during phone calls with members.
  • Maintain client confidence by keeping information confidential.
  • Utilize department job aids and training materials.

Requirements

  • High School Diploma or equivalent Preferred.
  • Current SCAN Membership, required.
  • Must be proficient with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
  • Excellent communication skills including the ability to articulate one’s own personal SCAN membership experience.
  • Strong interpersonal skills, as well as strong written and verbal communication skills.
  • Ability to work independently as well as part of a team.
  • Strong organizational skills.
  • Ability to work in a fast, loud and changing environment.
Benefits
  • An opportunity to become part of a team that makes a difference to our members and our community every day!
  • Generous paid-time-off (PTO)
  • Eleven paid holidays per year
  • Excellent Retirement Savings program
  • A work-life balance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
communication skillsinterpersonal skillsorganizational skillsability to work independentlyability to work in a teamstrong written communication skillsstrong verbal communication skills
Certifications
High School Diplomacurrent SCAN Membership