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Customer Service Associate – Voice & Chat Support
Scale Virtually VACustomer Service Associate providing voice and chat support from Philippines, handling customer inquiries effectively. Working US hours to ensure customer satisfaction.
About the role
Key responsibilities & impact- Handle inbound customer inquiries across voice, chat, and email
- Diagnose issues quickly and take action—not just document problems
- Coordinate internally to resolve cases instead of redirecting customers
- Follow up until every case is closed
- Maintain clarity and accuracy in every interaction
- Ensure every case has a defined end state
Requirements
What you’ll need- 2+ years experience in customer service, support, or BPO voice/chat roles
- Strong English communication skills (spoken and written)
- Comfortable handling angry, confused, or repetitive customers daily
- Able to resolve issues without relying heavily on escalation
- Strong follow-up discipline until resolution
- Able to work US-aligned night shift from the Philippines
Benefits
Comp & perks- Paid Time Off (PTO)
- HMO
- Fully Remote Work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong English communication skillsissue resolutionfollow-up disciplinecustomer handlingproblem diagnosisinternal coordinationclarity in communicationaccuracy in interactions