Scale Virtually VA

Customer Service Associate – Voice & Chat Support

Scale Virtually VA

contract

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Handle inbound customer inquiries across voice, chat, and email
  • Diagnose issues quickly and take action—not just document problems
  • Coordinate internally to resolve cases instead of redirecting customers
  • Follow up until every case is closed
  • Maintain clarity and accuracy in every interaction
  • Ensure every case has a defined end state

Requirements

  • 2+ years experience in customer service, support, or BPO voice/chat roles
  • Strong English communication skills (spoken and written)
  • Comfortable handling angry, confused, or repetitive customers daily
  • Able to resolve issues without relying heavily on escalation
  • Strong follow-up discipline until resolution
  • Able to work US-aligned night shift from the Philippines
Benefits
  • Paid Time Off (PTO)
  • HMO
  • Fully Remote Work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong English communication skillsissue resolutionfollow-up disciplinecustomer handlingproblem diagnosisinternal coordinationclarity in communicationaccuracy in interactions