• Resolve incidents and service requests via ticketing system or hotline.
• Classify, prioritize, and document requests.
• Provide support for Microsoft servers, clients, and end users.
• Support customers on-site and get to know their IT environments.

Requirements

Completed vocational training as an IT specialist (Fachinformatiker) or equivalent qualification.
Strong knowledge of Microsoft 365, Entra, Exchange Online, Windows clients, and Windows Server.
Experience with hardware provisioning using Intune.
Basic knowledge of Microsoft Azure and antivirus solutions.
German language skills at C1 level.
Residence within the region of our branch (max. 45 km).

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

Microsoft 365
Entra
Exchange Online
Windows clients
Windows Server
hardware provisioning
Intune
Microsoft Azure
antivirus solutions

Soft Skills

incident resolution
service request management
customer support
documentation
prioritization

Certifications & Qualifications

vocational training as an IT specialist

IT System Administrator

Property Manager – WEG Management

Atlassian Administrator

IT Application Administrator

Senior M365 Administrator