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Client Support Representative
Sawmill D&C LLCRemote Client Support Representative serving as a key contact for travelers. Providing support before, during, and after trips for a smooth experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written and verbal communication skills while providing exceptional customer service in a remote environment. Proficient in managing travel-related inquiries, itinerary changes, and client support with a focus on organization and attention to detail.
Highest-signal resume keywords
Customer Service ExperienceStrong Written Communication SkillsStrong Verbal Communication SkillsHighly OrganizedDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
DependableComfortable Working IndependentlyEfficient Issue ResolutionPassionate About Travel
Tools & Technologies
Booking PlatformsDigital Tools
Industry Keywords
TravelHospitalityClient Support
About the role
Key responsibilities & impact- Support clients remotely via email, phone, and messaging platforms
- Respond to travel-related inquiries in a timely, professional manner
- Assist with itinerary changes, cancellations, updates, and special requests
- Provide clear information on destinations, travel requirements, and agency processes
- Monitor upcoming trips and proactively communicate with clients as needed
- Resolve issues efficiently while maintaining a high level of customer satisfaction
Requirements
What you’ll need- Strong written and verbal communication skills
- Customer service experience (travel, hospitality, or support roles preferred)
- Highly organized, dependable, and detail-oriented
- Comfortable working independently in a fully remote role
- Able to learn new systems, booking platforms, and digital tools quickly
- Passionate about travel and delivering excellent client support
Benefits
Comp & perks- Fully remote position
- Flexible scheduling options
- Comprehensive training and ongoing support
- Growth opportunities within a travel-focused company
- Access to travel-related perks and industry discounts
- Supportive and collaborative remote team environment