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Eligibility Specialist, Bilingual
SavistaEligibility Specialist I assisting patients with financial assistance applications for essential medical care. Advocating for patients and guiding them through complex eligibility processes.
About the role
Key responsibilities & impact- Serve as a patient advocate, meeting with patients in-person, including bedside, to assess eligibility for financial assistance programs
- Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation
- Collaborate across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues
- Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations
- Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand
- Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies
- Use multiple systems and tools to document, track, and report on patient information
- Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed
- Complete special projects, as assigned
Requirements
What you’ll need- High school diploma or GED
- Proficiency in English and Spanish
- 1+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred)
- Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability
- Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail
- Ability to explain complex information clearly and empathetically
- Comfort working in fast-paced environments with changing priorities
- Genuine care for patients’ needs and concerns
- Reliable transportation and a valid driver’s license
- Occasional local travel may be required based on operational needs
Benefits
Comp & perks- Comprehensive benefits: medical, dental, vision, HSA and FSA accounts
- Short-term and long-term disability insurance
- Accident insurance
- Hospital indemnity insurance
- Critical illness insurance
- Life insurance
- Supplemental insurance
- Spouse and dependent life insurance
- Pet insurance
- Legal insurance
- 401(k) with company match
- Company HSA contributions
- Access to certified financial planners
- 17 days PTO for full-time colleagues with increases based on tenure
- 9 paid holidays
- 40 hours of paid volunteer time each year through our Heart & Soul program
- Premium LinkedIn Learning access
- SOAR development program
- Free Calm Premium subscription for meditation, stress relief, and sleep support
- Access to Colleague Assistance Program (EAP)
- Employee discounts: Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts
- Collaborative, mission-driven culture built on teamwork, empathy, and growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial assistance programsMedicaidMedicareDisabilityhospital charity carestate assistance programsfederal assistance programsdocumentationrecord keepingcase management
Soft Skills
patient advocacycommunicationempathyorganizational skillsattention to detailmultitaskingclarity in explanationreliabilitygenuine careadaptability
Certifications
high school diplomaGEDvalid driver's license