Eligibility Specialist, Bilingual

Savista

Eligibility Specialist I assisting patients with financial assistance applications for essential medical care. Advocating for patients and guiding them through complex eligibility processes.

Posted 6/24/2026full-timeReno • Nevada • 🇺🇸 United StatesJunior💰 $21 - $24 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

financial assistance programsMedicaidMedicareDisabilityhospital charity carestate assistance programsfederal assistance programsdocumentationrecord keepingcase management

Soft Skills

patient advocacycommunicationempathyorganizational skillsattention to detailmultitaskingclarity in explanationreliabilitygenuine careadaptability

Tools & Technologies

patient information systemstracking systemsreporting toolsconfidential record management

Certifications & Qualifications

high school diplomaGEDvalid driver's license

Industry Keywords

HIPAA compliancecustomer-facing rolehealthcaresocial servicesfinancial counseling

About the role

Key responsibilities & impact

Serve as a patient advocate, meeting with patients in-person, including bedside, to assess eligibility for financial assistance programs
Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation
Collaborate across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues
Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations
Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand
Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies
Use multiple systems and tools to document, track, and report on patient information
Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed
Complete special projects, as assigned

Requirements

What you’ll need

High school diploma or GED
Proficiency in English and Spanish
1+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred)
Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability
Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail
Ability to explain complex information clearly and empathetically
Comfort working in fast-paced environments with changing priorities
Genuine care for patients’ needs and concerns
Reliable transportation and a valid driver’s license
Occasional local travel may be required based on operational needs

Benefits

Comp & perks

Comprehensive benefits: medical, dental, vision, HSA and FSA accounts
Short-term and long-term disability insurance
Accident insurance
Hospital indemnity insurance
Critical illness insurance
Life insurance
Supplemental insurance
Spouse and dependent life insurance
Pet insurance
Legal insurance
401(k) with company match
Company HSA contributions
Access to certified financial planners
17 days PTO for full-time colleagues with increases based on tenure
9 paid holidays
40 hours of paid volunteer time each year through our Heart & Soul program
Premium LinkedIn Learning access
SOAR development program
Free Calm Premium subscription for meditation, stress relief, and sleep support
Access to Colleague Assistance Program (EAP)
Employee discounts: Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts
Collaborative, mission-driven culture built on teamwork, empathy, and growth