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Call Center Representative
SavistaCustomer Service Representative providing support for healthcare refund initiative via inbound calls. Responsible for patient inquiries, account understanding, and refund status tracking.
About the role
Key responsibilities & impact- Provide support through inbound call handling.
- Verify caller and patient identity in accordance with client-approved authentication procedures prior to discussing any account or refund-related information.
- Assist callers in understanding the purpose of the refund initiative, the status of their refund and next steps based on client-approved workflows
- Respond to patient inquiries using approved scripts, workflows, and escalation protocols.
- Accurately document all call interactions in client-designated systems, following training and documentation standards.
Requirements
What you’ll need- High school diploma or equivalent
- Minimum of 1 year of customer service experience, preferably in a call center, healthcare, or revenue cycle environment
- Ability to handle inbound calls professionally and efficiently in a high-volume call center environment
- Strong verbal communication skills with the ability to clearly explain billing and refund-related information to patients
- Ability to follow structured scripts, workflows, and escalation protocols with a high degree of accuracy
- Proven attention to detail and ability to accurately document interactions in designated systems
- Ability to maintain confidentiality and adhere to client-approved authentication and data privacy requirements
- Basic computer proficiency, including experience navigating multiple systems simultaneously
Benefits
Comp & perks- Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
- Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
- Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
- Learning & career development: premium LinkedIn Learning access and our SOAR development program
- Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
- Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall handlingdocumentationbillingrefund processingdata privacyauthentication proceduresworkflow adherencecall center operationshigh-volume call management
Soft Skills
verbal communicationattention to detailprofessionalismefficiencyconfidentialityaccuracyproblem-solvingcustomer empathyescalation managementscript adherence
Certifications
high school diploma