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Customer Service Representative, 6-9 Month Contract
SavistaCustomer Service Representative resolving patient healthcare accounts for Savista through calls. Negotiating payments and maintaining quality service standards while working remotely.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
negotiationcustomer serviceaccount managementdocumentationdatabase managementperformance objectivesissue resolutioncall handlingpayment planshealthcare certification
Soft Skills
communicationattention to detailcourtesyprofessionalismcustomer interactionsimplifying complex informationadaptabilityproblem-solvingteamworktime management
Tools & Technologies
Savista databaseauto-dialerInternet ExplorerMicrosoft Officemultiple databases
Certifications & Qualifications
high school diplomaGED
Industry Keywords
HIPAAFDCPAFCRAhealthcarecompliancecustomer supportinbound callsoutbound callsperformance and quality objectivescustomer encounters
About the role
Key responsibilities & impact- Resolve patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives.
- Communicating with patients and providing updated account information.
- Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the Savista database.
- Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
- Perform routine tasks or repetitious tasks with care and attention.
- Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner.
- Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices.
Requirements
What you’ll need- High school diploma or GED.
- At least one year of experience in healthcare customer service or a healthcare certification or degree.
- At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
- Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
- Experience with customer interactions that require live, accurate documentation of the encounter.
- Demonstrated ability to meet performance objectives.
- Demonstrated ability to navigate Internet Explorer and Microsoft Office.
- Demonstrated experience communicating effectively with a customer and simplifying complex information.
- Experience working with customer support including issue resolution management.
- Must be able to pass a pre-employment background and drug screen.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off