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Customer Service Representative, 6-9 Month Contract
SavistaCustomer Service Representative resolving patient healthcare accounts for Savista through calls. Negotiating payments and maintaining quality service standards while working remotely.
About the role
Key responsibilities & impact- Resolve patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives.
- Communicating with patients and providing updated account information.
- Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the Savista database.
- Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
- Perform routine tasks or repetitious tasks with care and attention.
- Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner.
- Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices.
Requirements
What you’ll need- High school diploma or GED.
- At least one year of experience in healthcare customer service or a healthcare certification or degree.
- At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
- Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
- Experience with customer interactions that require live, accurate documentation of the encounter.
- Demonstrated ability to meet performance objectives.
- Demonstrated ability to navigate Internet Explorer and Microsoft Office.
- Demonstrated experience communicating effectively with a customer and simplifying complex information.
- Experience working with customer support including issue resolution management.
- Must be able to pass a pre-employment background and drug screen.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
negotiationcustomer serviceaccount managementdocumentationdatabase managementperformance objectivesissue resolutioncall handlingpayment planshealthcare certification
Soft Skills
communicationattention to detailcourtesyprofessionalismcustomer interactionsimplifying complex informationadaptabilityproblem-solvingteamworktime management
Certifications
high school diplomaGED