Customer Service Representative, Medical Self Pay

Savista

Customer Service Representative negotiating patient healthcare accounts while maintaining superior customer service. Supporting healthcare organizations to deliver revenue cycle improvement services.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $16 - $18 per hourWebsite

About the role

Key responsibilities & impact

Resolve patient healthcare accounts by negotiating payment with patients/guarantors
Complete daily account related functions efficiently and on time to accelerate patient-to-payment process
Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner
Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters

Requirements

What you’ll need

High school diploma or GED
At least one year of experience in healthcare customer service or a healthcare certification or degree
At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content
Experience with customer interactions that require live, accurate documentation of the encounter
Ability to navigate Internet Explorer and Microsoft Office

Benefits

Comp & perks

Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices
Health insurance
401(k) matching
Training opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

healthcare customer servicedocumentationnegotiationaccount resolution

Soft Skills

customer servicecommunicationcourtesyprofessionalismtime management

Certifications

high school diplomaGEDhealthcare certification