Support Services Specialist II – Medical Bad Debt Collections
Savista
full-time
Posted on:
Location Type: Hybrid
Location: Raleigh • North Carolina • United States
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Salary
💰 $16 - $18 per hour
About the role
- Meet or exceed performance objectives including account resolution and quality assurance goals.
- Perform routine tasks or repetitious tasks with care and attention while maintaining accurate documentation of patient/guarantor encounters.
- Identify trends and determine root cause for balance discrepancies and perform actionable steps to resolve inconsistencies.
- Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner.
- Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
- Develop and maintain knowledge of patient access services and the overall effect on the revenue cycle.
- Develop and maintain knowledge of commercial and government insurance plans (Medicaid and Medicare), payer networks, government resources, and medical terminology.
- Create, distribute, maintain, and file various accounting reports and /or correspondence.
- Analyze and interpret accounting documents and/or correspondence, requiring great attention to detail.
- Perform file maintenance for corrections and additions to patient records such as updating account balances, addresses, authorizations, correspondence information, statements, payment plans and account status.
- Interact with both client and internal departments to ensure proper account handling
- Interfaces with team members, management, and customers in reference to patient issues.
- Review and recommend modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
- Processes patient inquiries in a manner that ensures service level agreements (SLAs) are met or exceeded.
- A subject matter expert that assists the team with escalated customer and client issues, coaches and trains other team members.
Requirements
- High school diploma or GED.
- 3+ years of healthcare experience, specifically in medical bad debt collections.
- Experience working in a support role for a high-paced call center environment or similar role within the healthcare revenue cycle touching patient accounts.
- Expert knowledge of patient access services and the overall effect on the revenue cycle.
- Expert knowledge of commercial and government insurance plans (Medicaid and Medicare), payer networks, government resources, and medical terminology.
- A subject matter expert with demonstrated capability to support/train/mentor other team members
- Demonstrated experience communicating effectively with a customer and simplifying complex information.
- Understand medical collection terminology
- Demonstrated ability of critical thinking skills and adhering to compliance protocols
- Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
- Demonstrated ability to meet performance objectives
- Demonstrated advanced capability to produce reports, utilizing Excel, SharePoint, and Internet Explorer.
- Demonstrated success working both individually and in a team environment.
- Be patient and compassionate while working as a team player and using all available resources to provide the best outcome to the patient.
- Communicate with patients in a warm, helpful and professional manner while simultaneously building credibility and rapport.
- Must participate in ongoing training and self-development
- Must complete and pass mandatory educational requirements
Benefits
- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical bad debt collectionspatient access servicesrevenue cycle managementmedical terminologycritical thinking skillsreport productiondata analysisfile maintenanceaccount resolutionbilling procedures
Soft Skills
communication skillscustomer serviceteamworkattention to detailproblem-solvingmentoringcompassionpatienceadaptabilityinterpersonal skills
Certifications
high school diplomaGED