Savista

Eligibility Specialist 2, Bilingual, Medical Disability Processing Experience

Savista

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $24 - $26 per hour

About the role

  • Travel regularly to assigned facilities and occasionally conduct in-home visits, ensuring timely and efficient support across multiple locations within the service area*
  • Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs
  • Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation
  • Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues
  • Responsible for a high caseload, prioritizing tasks to meet deadlines and ensure effective follow up on pending applications
  • Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner
  • Maintain accurate and confidential records in compliance with HIPAA and organizational policies
  • Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives
  • Efficiently use multiple systems and databases to gather, track, and report on patient data
  • Assist in training and supporting colleagues as needed, ensuring seamless onboarding and service delivery
  • Complete special projects, as assigned.

Requirements

  • High school diploma or GED
  • Proficiency in English and Spanish
  • 2+ years of experience in healthcare or financial counseling, with medical disability processing
  • Flexibility to provide support to multiple hospital locations and in-home patient visits within assigned market area as based on operational needs
  • Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability
  • Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail
  • Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically
  • Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients
  • Capability to work in a fast-paced environment with changing priorities and patient needs
  • Demonstrate genuine care for patients’ needs and concerns, building trust and rapport
  • Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals
  • Ensure all documentation is accurate, complete, and submitted on time
  • Reliable transportation, a valid driver’s license, and ability to travel within assigned service area.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial counselingmedical disability processingdocumentation accuracypatient data trackingapplication facilitationprogram eligibility assessmentHIPAA complianceproductivity metricsquality metricsspecial project completion
Soft Skills
organizational skillscommunication skillsempathyproblem-solvingflexibilityattention to detailtrust-buildingcollaborationtime managementpatient advocacy
Certifications
high school diplomaGED