Savista

Eligibility Manager

Savista

full-time

Posted on:

Location Type: Hybrid

Location: Burr Ridge • Illinois • 🇺🇸 United States

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Salary

💰 $70,000 - $85,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead, manage, and develop a team of Eligibility Specialists, ensuring alignment with organizational goals and standards
  • Oversee daily operations of the team, including workload distribution, optimization, and meeting service-level agreements with the Client
  • Monitor team and individual performance and quality metrics, providing regular feedback and implementing corrective action and performance improvement plans as necessary
  • Partner with the Eligibility Specialist III to create and deliver training programs, ensuring colleagues are equipped with knowledge and skills to succeed in their roles
  • Collaborate with senior leadership to develop and execute strategies for improving patient eligibility processes and outcomes
  • Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly
  • Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care
  • Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area
  • Maintain accurate and confidential records in compliance with HIPAA and organizational policies
  • Efficiently use multiple systems and databases to gather, track, and report on patient data
  • Complete special projects, as assigned.

Requirements

  • Bachelor's degree in healthcare administration, business, or related field or equivalent experience
  • Proficiency in English and Spanish
  • At least 5 years of experience in healthcare eligibility, revenue cycle, or financial counseling roles, with at least 2 years in leadership or supervisory capacity
  • Proven ability to lead and motivate teams, fostering a culture of collaboration and accountability
  • Excellent problem-solving skills, with ability to de-escalate and/or resolve complex patient or operational issues
  • Flexibility to provide support to multiple hospital locations within assigned market, based on operational needs
  • Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail
  • Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically
  • Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients
  • Capability to work in a fast-paced environment with changing priorities and patient needs
  • Reliable transportation, a valid driver’s license, and ability to travel within assigned service area.
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
healthcare eligibilityrevenue cyclefinancial counselingperformance improvement planstraining program developmentdata trackingHIPAA complianceproblem-solvingorganizational skillsbilingual (English and Spanish)
Soft skills
leadershipteam motivationcollaborationaccountabilityflexibilityattention to detailverbal communicationwritten communicationempathyadaptability
Certifications
Bachelor's degree in healthcare administrationBachelor's degree in businessequivalent experience