CRM Data Analyst

Satori Analytics

CRM Data Analyst for a major telco enterprise at Satori Analytics. Designing campaigns and analyzing customer data in a data-intensive environment in Greece.

Posted 7/10/2026full-timeAthens • 🇬🇷 GreeceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Design, develop, and execute below-the-line targeted campaigns — covering migration, renewal, upsell, and cross-sell — aligned with enterprise mobile commercial objectives
Own the full campaign lifecycle — audience selection, offer definition, channel strategy, scheduling, and post-campaign evaluation
Track and optimise campaign performance against key metrics (conversion rate, revenue uplift, NPS) and drive optimisation opportunities
Analyse customer datasets to identify behavioural patterns, commercial opportunities, and target populations
Build and refine customer segmentation models using analytical and data-mining tools (primarily IBM SPSS Modeller)
Translate commercial briefs into precise data definitions and campaign audiences
Prepare and maintain campaign performance reports and presentations for business stakeholders
Partner with cross-functional teams (Product, Analytics, Sales, Finance, CRM), providing data and insight inputs
Translate analytical findings into clear, decision-ready summaries

Requirements

What you’ll need

3+ years of experience in CRM, CVM, marketing analytics, or data analysis — ideally within telecoms or another high-complexity, data-rich industry
Hands-on experience with analytical or data-mining tools — IBM SPSS Modeller is a strong plus
Solid SQL and experience with CRM/campaign management platforms
Strong grasp of customer lifecycle concepts — retention, upsell, cross-sell, churn; B2B or telecoms experience is a bonus
A track record of turning data into commercial outcomes — you translate numbers into business stories stakeholders act on
Analytical curiosity — you ask 'why' when looking at data and enjoy digging into what's behind a trend
Organised and reliable — you manage your time well and follow through on commitments even when priorities shift
Comfortable with ambiguity — you don't need everything perfectly defined before you start; you ask the right questions and figure things out
A collaborative, team-first attitude — good communication matters as much as technical skill
Commercial appetite — a genuine interest in how telecoms products and commercial structures work
Degree in Statistics, Mathematics, Computer Science, Economics, Marketing, or a related analytical discipline — or equivalent practical experience
Good command of English (written and verbal)

Benefits

Comp & perks

Competitive salary and hybrid work model – come hang out in our Athens office or work remotely from anywhere in European economic Area (EU, Switzerland etc.) or UK (up to 6 weeks per year).
Training budget to level up your skills from the top tech partners in the market (Microsoft, AWS, Salesforce, Databricks etc.) – whether it’s certifications or courses, we’ve got you covered.
Private insurance, top-tier tech gear, and the chance to work with a stellar crew.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Campaign Lifecycle ManagementCustomer Segmentation ModelsData-Mining ToolsAnalytical ReportingPerformance Metrics Tracking

Soft Skills

Analytical CuriosityOrganised and ReliableCollaborative Team AttitudeComfortable with AmbiguityStrong Communication