Product Support Specialist

Support Engineer resolving customer and product issues while ensuring high-quality customer experiences in financial services at SAP Fioneer.

Posted 5/11/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Key responsibilities & impact

Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different division of SAP Fioneer
Working closely with customers in issue and problem resolution, root cause analysis and troubleshooting
Supporting customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience.
Working with customer on overall ticket management & metrics including dashboards, reports, presentations, and any supporting documentation
Provide customer guidance and training.
Ensure customer satisfaction and support service continuous improvements.

What you’ll need

Strong problem solving and critical situation handling skills.
Experience in the financial services environment, ideally with SAP solutions is a plus.
knowledge in application or technical components
Good communication skills in English
Previous experience in support organizations and ticket management
Experience with customer and stakeholder management

Comp & perks

You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector.
This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.
At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo.
You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing.
As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit.
Join us for a rewarding career where your needs are not just met but exceeded

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Hard Skills & Tools

problem solvingroot cause analysistroubleshootingticket managementapplication componentstechnical components

Soft Skills

critical situation handlingcommunicationcustomer guidancestakeholder managementcustomer satisfaction