Group Reservations Coordinator

Sandestin Golf and Beach Resort®

Group Reservation Coordinator responsible for capturing group reservations and managing client communications at a resort. Involves regular interaction with guests and internal teams for reservation management.

Posted 7/15/2026full-timeMiramar Beach • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing group reservations, utilizing effective selling techniques, and providing exceptional guest services. Proficient in preparing accurate reports and coordinating with clients to ensure a seamless reservation process.

Highest-signal resume keywords

Group Reservation ManagementHigh-Volume Call Center ExperienceTRACK Pulse ProficiencySpringer-Miller Systems ExperienceSupervisory and Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Group ReservationsReport PreparationBilling CoordinationGuest ServicesMetric-Driven Performance

Soft Skills

Effective CommunicationCustomer Service OrientationProblem Solving

Tools & Technologies

TRACK PulseSpringer-Miller Systems

Certifications & Qualifications

One Year Certificate from College or Technical School

Industry Keywords

Group Room BlocksGuest ExperienceReservation Coordination

About the role

Key responsibilities & impact

The Group Reservation Coordinator’s primary responsibility is to capture as many group reservations as possible; by utilizing selling techniques effectively and reaching out to past guests.
Receiving, communicating, coordinating and confirming group reservations for the Resort.
Monitor all group room blocks on a weekly basis to insure timely release per contracted release date.
Review all input, changes, billing requirements, and VIP's comp allotment with client.
Prepare professional and accurate reports such as pick up status, resumes and the like to be distributed to internal and external clients.
Provide the guest with quality services and experiences and respond to all guests requests promptly to ensure a positive guest stay.

Requirements

What you’ll need

One year certificate from college or technical school; or 12 months related experience and/or training; or equivalent combination of education and experience.
At least one year of high-volume call center experience in a metric-driven environment is required.
Previous experience with TRACK Pulse and/ or Springer-Miller Systems (SMS) preferred.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.

Benefits

Comp & perks

Flexible work arrangements
Professional development
Other duties as assigned.