Telecommunications Manager / Network Operations Manager

SAN R&D Business Solutions

Telecommunications Manager at San R&D Business Solutions managing network services operations in Austin. Leading voice, data, and security infrastructure initiatives with a focus on high availability and performance.

Posted 4/13/2026contractAustin • Texas • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
Oversee daily operational activities, including incident management, problem resolution, and service availability.
Serve as escalation point for high-priority network and infrastructure issues
Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
Support ongoing and planned initiatives, including: - SD-WAN implementation and optimization - Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics) - Security integrations (e.g., Secure Workload, NGFW, identity services)
Provide vendor coordination and oversight for network-related services and contracts
Ensure compliance with Agency security standards, policies, and regulatory requirements
Participate in change management processes and ensure proper documentation and approvals
Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives.
Provide status reporting, risk identification, and mitigation planning to leadership.
Maintain documentation of network architecture, processes, and operational procedures.
Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager.

Requirements

What you’ll need

Minimum 7+ years of supervisory/management experience in network operations
Proven experience leading teams, providing direction, and driving results
Strong understanding of enterprise network operations (WAN/LAN/Wireless)
Experience managing incident, problem, and change management processes
Strong communication and stakeholder management skills
Minimum of 7 years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.
Minimum of 5 years’ experience managing a networking team in a highly complex environment.
5 Years of Experienced with implementation and support of 24x7x365 network, voice, and video environment.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

WANLANwirelessSD-WANnetwork securityincident managementproblem resolutionCisco VoIPnetwork monitoringchange management

Soft Skills

leadershipteam managementcommunicationstakeholder managementdirection providingresults drivingcollaborationrisk identificationmitigation planningknowledge transfer