Telecommunications Manager / Network Operations Manager
SAN R&D Business Solutions
contract
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Tech Stack
About the role
- Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
- Oversee daily operational activities, including incident management, problem resolution, and service availability.
- Serve as escalation point for high-priority network and infrastructure issues
- Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
- Support ongoing and planned initiatives, including: - SD-WAN implementation and optimization - Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics) - Security integrations (e.g., Secure Workload, NGFW, identity services)
- Provide vendor coordination and oversight for network-related services and contracts
- Ensure compliance with Agency security standards, policies, and regulatory requirements
- Participate in change management processes and ensure proper documentation and approvals
- Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives.
- Provide status reporting, risk identification, and mitigation planning to leadership.
- Maintain documentation of network architecture, processes, and operational procedures.
- Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager.
Requirements
- Minimum 7+ years of supervisory/management experience in network operations
- Proven experience leading teams, providing direction, and driving results
- Strong understanding of enterprise network operations (WAN/LAN/Wireless)
- Experience managing incident, problem, and change management processes
- Strong communication and stakeholder management skills
- Minimum of 7 years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.
- Minimum of 5 years’ experience managing a networking team in a highly complex environment.
- 5 Years of Experienced with implementation and support of 24x7x365 network, voice, and video environment.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
WANLANwirelessSD-WANnetwork securityincident managementproblem resolutionCisco VoIPnetwork monitoringchange management
Soft Skills
leadershipteam managementcommunicationstakeholder managementdirection providingresults drivingcollaborationrisk identificationmitigation planningknowledge transfer