Social Media Relationship Analyst

Salon Line Brasil

Social Media Analyst for Salon Line analyzing and operationalizing consumer contacts on social media platforms. Ensuring excellent communication and managing brand reputation through consumer interactions.

Posted 7/23/2026full-timeBarueri • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in social media customer service, ensuring compliance with the Consumer Protection Code and Salon Line's Customer Service Policy while effectively managing consumer interactions and crisis situations.

Highest-signal resume keywords

Social Media Customer ServiceCrisis ManagementConsumer Protection Code ComplianceCustomer Service ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent CommunicationAnalytical SkillsProblem-Solving

Certifications & Qualifications

Bachelor's Degree in Communications

Industry Keywords

Consumer ContactsBrand ReputationCustomer RelationsOperational IssuesContinuous Improvement

About the role

Key responsibilities & impact

Analyze and operationalize, as appropriate for each case, consumer contacts made on social media platforms, providing support, solutions, and entertainment.
Ensure excellent communications and service solutions that foster the brand and protect both the consumer and the Salon Line brand.
Accurately and objectively classify consumer mentions on social media for reporting, statistics, and crisis management purposes, following guidance from coordination.
Participate in monitoring and crisis management processes, identifying, tracking, and analyzing sensitive mentions that could harm the brand's reputation.
Meet deadlines and targets established by management and coordination.
Ensure compliance with the Consumer Protection Code (Código de Defesa do Consumidor) in social media interactions.
Ensure compliance with Salon Line's Customer Service Policy.
Immediately report to coordination and management any operational issues or crisis cases that may impact the consumer experience with Salon Line or damage the brand’s reputation.
Participate in initiatives to foster and develop the Customer Relations area.
Propose continuous improvements to the processes of Salon Line's social media customer service area.

Requirements

What you’ll need

Bachelor's degree in Communications.
Intermediate level Microsoft Office (Office Suite).
Experience in customer service.

Benefits

Comp & perks

Meal voucher
Transportation voucher
Health insurance with copayment
Home office allowance
Casual dress code
TotalPass
Birthday voucher for the employee of the month to celebrate in style!