Founding Customer Success Manager

SalesJack

Founding Customer Success Manager at SalesJack working closely with clients to enhance platform usage through onboarding and support. Engaging in customer success to drive retention and growth.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success within B2B SaaS, focusing on retention, adoption, and long-term client relationships. Proficient in leading onboarding sessions, creating playbooks, and utilizing CRM systems to enhance customer engagement.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceRetention StrategiesOnboarding LeadershipCRM Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementRetention StrategiesOnboarding LeadershipPlaybook DevelopmentData TrackingBusiness ReviewsClient Presentations

Soft Skills

Builder MindsetAdaptabilityCommunication SkillsProactive Engagement

Tools & Technologies

CRM Systems

Industry Keywords

B2BSaaSConstruction Industry

About the role

Key responsibilities & impact

Collaborate directly with founders to build out our customer success program:
Lead onboarding sessions for new accounts (sales managers, reps, admins)
Build playbooks, short videos, and help-center resources.
Track product usage data, proactively engage accounts that are under-utilizing.
Hold regular check-ins (monthly/quarterly business reviews).
Surface success stories

Requirements

What you’ll need

Experience in customer success in B2B SaaS
Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks
Thrive in fast-paced, ambiguous early-stage settings.
Proven ability to drive retention, adoption, and long-term customer success.
Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations.
Nice-to-Haves: Experience or interest in the construction industry.
Experience using and/or implementing CRMs

Benefits

Comp & perks

Significant Equity & Leadership Role: Meaningful early-stage equity and a clear path to leadership as we scale.
Immediate Impact: Work closely with our clients to get the most from our platform. Collaborate with our product team to bring customer ideas to life.
Sustainable Growth: Join an experienced team focused on building a company with strong fundamentals and enduring value.