Customer Assistant

Sales Partners

Virtual Customer Assistant providing exceptional customer service and support. Responding to inquiries and managing accounts in a remote position.

Posted 6/24/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Assist customers with product-related questions, order status, and account management.
Maintain a high level of product knowledge to effectively assist customers.
Document customer interactions, feedback, and concerns in the CRM system.
Collaborate with the support team and other departments to resolve customer issues and improve service delivery.
Provide insights and suggestions to improve customer experiences and streamline processes.
Assist with administrative tasks as needed, such as data entry and reporting.

Requirements

What you’ll need

Proven experience in a customer service role, preferably in a virtual or remote setting.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Familiarity with CRM software and other customer service tools is a plus.
Ability to manage time effectively and handle multiple tasks simultaneously.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sales Partners Website LinkedIn All Job Openings 11 - 50 employees 🤝 B2B 🛒 Retail B2B
Retail Sales Partners is a London-founded field sales and marketing agency that enables brands to engage directly with consumers through targeted in-person field marketing, sampling, demonstrations, retail partnerships, event teams, and high-value technical and contract sales. The company combines scalable trained sales teams, territory-management software, CRM reporting and award-winning training to deliver measurable leads, conversions and customer lifetime value, and is expanding internationally with projects in the US and a planned launch in India. Customer Assistant Job not on LinkedIn 🔥 18 minutes ago 🏈 Ohio – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👨‍💼 Executive Assistant Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Assist customers with product-related questions, order status, and account management.
Maintain a high level of product knowledge to effectively assist customers.
Document customer interactions, feedback, and concerns in the CRM system.
Collaborate with the support team and other departments to resolve customer issues and improve service delivery.
Provide insights and suggestions to improve customer experiences and streamline processes.
Assist with administrative tasks as needed, such as data entry and reporting. 🎯 Requirements
Proven experience in a customer service role, preferably in a virtual or remote setting.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Familiarity with CRM software and other customer service tools is a plus.
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Soft Skills

communication skillsinterpersonal skillsproblem-solving abilitiescustomer-centric approachtime managementmultitasking