FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Own end-to-end customer implementation from kickoff through go-live and early adoption
- Architect and continuously improve implementation frameworks, playbooks, timelines, and best practices
- Serve as the strategic partner to customers during onboarding, aligning product capabilities with clinical/workflow needs
- Lead technical implementation efforts including integrations, data mapping, and configuration in collaboration with Product/Engineering
- Establish and manage rollout plans, training programs, and measurable success criteria
- Identify risks, manage escalations, and ensure strong cross-functional communication
- Create repeatable processes that support scaling from a handful of customers to dozens
- Set quality standards and develop tools to improve consistency and efficiency
- Develop trusted relationships with clinical, operational, and technical stakeholders at customer organizations
- Act as a subject matter expert on workflow redesign, change management, and clinical adoption of AI solutions
- Translate customer insights into product requirements, feature requests, and roadmap priorities
- Implement KPIs and dashboards to track implementation timelines, satisfaction, adoption, and ROI
- Design scalable processes for integrations, data ingestion pipelines, and environment configuration
- Drive continuous improvement and operational rigor as the company grows
- Evaluate and implement tools for project management, training, and analytics
- Strong communication skills are critical in engaging with partners to uncover their pain points and translate them into clear, actionable solutions.
- Collaborate with partners to brainstorm and develop solutions to their challenges, ensuring alignment with their business goals and technical requirements.
- Work closely with Product and Engineering teams to relay partner feedback, influencing product improvements and ensuring alignment with partner needs.
Requirements
What you’ll need- 7–12+ years of experience in implementation, professional services, operations, or deployment roles
- Strong background in healthcare (providers, payers, home health, senior care, or digital health vendors)
- Comfortable bridging business, clinical, and technical domains
- Proven track record of implementing complex SaaS or AI-based solutions
- Excellent communication and stakeholder management skills at all levels—from end users to C-suite
- A builder mindset: excited to create processes, define metrics, and scale a function from scratch
- Nice to Have
- Experience in AI/ML or automation workflows
- Background working with EHR systems (Epic, Cerner, PointClickCare, eClinicalWorks, etc.)
- Previous experience in professional services, solutions engineering, or customer success
Benefits
Comp & perks- Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
implementationdata mappingconfigurationintegrationsSaaS solutionsAI solutionsEHR systemsdata ingestion pipelinesworkflow redesignchange management
Soft Skills
communicationstakeholder managementcross-functional collaborationproblem-solvingrelationship buildingstrategic thinkingproject managementtraining developmentrisk managementcontinuous improvement