Safetica

Bilingual Technical Support Consultant

Safetica

full-time

Posted on:

Location Type: Hybrid

Location: Bogotá • 🇨🇴 Colombia

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Job Level

Mid-LevelSenior

Tech Stack

MacOSSQL

About the role

  • Solve product issues and requests raised by customers and partners
  • Deploy, manage, and analyze Safetica’s solution to enhance product adoption and customer satisfaction
  • Provide training and share technical knowledge with customers and partners
  • Collaborate with Product Management, Marketing, Sales, and other internal teams to align product with business needs
  • Implement AI in e-learning and Knowledge Base platform to automate and improve the support journey
  • Support the USA market and collaborate closely with Customer Support team in Europe (Czech Republic)
  • Opportunity to specialize in project implementation, customer success management, and troubleshooting

Requirements

  • Proven experience in Technical Support or similar role
  • English language proficiency at C1/C2 level
  • (Nice to have) Fluency in Brazilian Portuguese
  • Customer-oriented with strong communication and presentation skills
  • Proactive, self-motivated personality with ability to suggest improvements
  • Knowledge of network and security technologies (VPN, proxy servers)
  • Experience with Active Directory
  • Experience with CRM tools (HubSpot, Salesforce)
  • Experience managing Windows workstations and servers
  • Experience with MS SQL Studio (permissions, database analysis, basic data editing)
  • Knowledge of IT security concepts (data protection, sensitive data classification, user access management)
  • (Nice to have) Familiarity with macOS and basic macOS troubleshooting
Benefits
  • Work/life balance - unlimited vacation, 3 sick days, 2 volunteering days
  • Make your birthday extra special - take the day off
  • Flexible work setup and hybrid mode
  • English classes
  • Continuous learning and career development opportunities
  • Honest/transparent work environment with open communication
  • Opportunities for growth, specialization (project implementation, customer success, troubleshooting)
  • Support from an experienced global team

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Technical Supportnetwork technologiessecurity technologiesActive DirectoryCRM toolsWindows workstationsWindows serversMS SQL Studiodata protectionuser access management
Soft skills
customer-orientedcommunication skillspresentation skillsproactiveself-motivatedsuggest improvements