Safetica

Mid-Level Customer Success Manager, Cybersecurity

Safetica

full-time

Posted on:

Location Type: Hybrid

Location: Bogotá • 🇨🇴 Colombia

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Job Level

JuniorMid-Level

Tech Stack

Cyber SecurityMacOS

About the role

  • Build and maintain strong relationships with existing customers
  • Lead the onboarding process and ensure fast adoption of Safetica solutions
  • Actively communicate with key customer users and stakeholders (e.g., IT administrators, security managers)
  • Resolve customer issues and coordinate with technical support on complex incidents
  • Identify opportunities for service expansion or product upselling
  • Monitor and measure customer satisfaction, including collecting regular feedback
  • Prepare reports on customer usage and recommend improvements
  • Collaborate closely with sales and marketing teams on customer campaigns and case studies
  • Act as trusted advisor and bridge between customers and internal teams (technical support, product management, sales)

Requirements

  • At least 2 years of experience in a similar role (e.g., Customer Success, IT Consultant)
  • Experience with B2B customers, ideally in IT or software
  • English language proficiency at the C1 level
  • Proficiency in Brazilian Portuguese is a strong plus
  • Strong communication and presentation skills
  • Strong organizational and time management skills in dynamic environments
  • Knowledge of IT security and cybersecurity concepts (e.g., data protection, sensitive data classification, user access management)
  • Ability to interpret technical information and translate it into actionable solutions for end users
  • Experience with CRM tools (e.g., HubSpot, Salesforce)
  • Experience managing Windows workstations and servers
  • Familiarity with macOS (nice to have)
Benefits
  • Flexible work setup and hybrid mode
  • Freedom and trust to define own working style
  • True autonomy and flexible work conditions
  • Strong support from an experienced global team
  • Continuous learning and career development opportunities
  • English and Portuguese language classes
  • Transparent roadmap and open communication
  • Honest work environment with direct access to management

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT securitycybersecuritydata protectionsensitive data classificationuser access managementCRM toolsWindows workstationsWindows serversmacOS
Soft skills
communication skillspresentation skillsorganizational skillstime management skillsrelationship buildingcustomer satisfaction monitoringproblem resolutioncollaborationadvisory skills