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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and operational management skills in retail or service center environments, ensuring compliance with regulations and driving team performance to meet key performance indicators. Proficient in customer service, inventory management, and effective communication with a mobile workforce.
Highest-signal resume keywords
Leadership ExperienceCustomer Service ExcellenceInventory ManagementMicrosoft Office ProficiencySafeTech™ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementCash HandlingWork Order ManagementCICO ProceduresPerformance Metrics AnalysisRetail OperationsJob Completion TrackingQuality AssuranceVehicle Maintenance RecordkeepingPhysical Labor
Soft Skills
Excellent CommunicationTeam Performance MotivationProblem SolvingPositive ReinforcementInfluencing Skills
Tools & Technologies
Microsoft Office SuiteWeb ApplicationsGeneral Office Equipment
Certifications & Qualifications
SafeTech™ CertificationValid State-Issued Driver’s License
Industry Keywords
Retail EnvironmentService CenterAutomotive ExperienceKey Performance IndicatorsCustomer ConversionNet Promoter ScoreCompliance Regulations
About the role
Key responsibilities & impact- Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
- Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
- In conjunction with the other field leaders, ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
- Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
- Provide world class customer service by responding quickly to client complaints/warranty issues.
- All other duties as assigned.
Requirements
What you’ll need- High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred.
- Valid state-issued driver’s license required.
- 3+ years of leadership experience with an innovative approach toward incenting performance.
- 3-5 years of experience in retail or service center environments; automotive experience preferred.
- Proficiency with Microsoft Office Suite, web applications, and general office equipment.
- Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.
- Comfort working outside in a variety of weather conditions.
- Present a professional appearance and wear personal protective equipment.
- Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
Benefits
Comp & perks- Competitive weekly pay and bonus opportunities.
- A benefits package valued at more than $10k*.
- 401(k) plan with company matching.
- Medical coverage plans customized to suit your needs.
- Paid time off (PTO) programs.
- Company holidays and paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all the tools and resources you'll need to be successful.