Customer Service Representative

Safelite

Customer Service Representative handling inbound calls for auto glass claims at Safelite. Providing accurate information and assistance while ensuring a high-quality customer experience from home.

Posted 5/22/2026full-timeRemote • Arizona, Florida, North Carolina, Ohio • 🇺🇸 United StatesSeniorLead💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
Accurately enters claim data into our production systems while on a live phone call.
Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
Utilizes systems and resources provided to enhance the overall customer experience.
Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
Other duties assigned by leadership.

Requirements

What you’ll need

Full‑time resident of one of the following states: Arizona, Florida, North Carolina, or Ohio
You must provide your own equipment (requirements listed below)
You must have a dedicated, distraction‑free workspace with no background noise
100% attendance required during training (Training Monday - Friday for first 3 weeks, training classes are offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time)
Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset
The ability to read and utilize provided scripting in a conversational and timely manner
Demonstrates a high level of empathy and integrity by always doing the right thing
Has an upbeat personality and can show an authentic willingness to assist our customers
Previous experience working in a contact center or other customer service role
16+ years of age
High School Diploma or equivalent, or actively enrolled

Benefits

Comp & perks

A benefits package including 401(k) plan with company matching
Paid volunteer day
Associate discounts
Weekly pay checks
Up to $5,250 in tuition reimbursement per year.
Paid training and all the tools and resources you'll need to be successful.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryclaim processingcustomer service

Soft Skills

empathyintegritycommunicationrapport buildingservice mindsetproblem solvingactive listeningadaptabilityupbeat personality

Certifications

High School Diplomaequivalent