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About the role
Key responsibilities & impact- Provide visionary leadership to a diverse team, fostering a culture of collaboration, accountability, and continuous improvement.
- Partnership with District Manager on Capacity/Scheduling strategies.
- Execute objectives, conduct performance evaluations, and facilitate career development for team members.
- Promote a positive work environment that encourages innovation and problem-solving.
- Implement workforce optimization strategies including Scheduling and Resource Allocation to meet business goals, across the zone.
- Ensure routing of right technician, to the right job, for most efficient and productive route.
- Collaborate with District Managers to align field operations with staffing requirements and demand fluctuations.
- Monitor and analyze workforce metrics to identify trends and areas for improvement.
- Oversee the planning and allocation of resources, including equipment, facilities, and personnel, to meet operational demands.
- Manage the regional budget, ensuring cost-effective workforce and capacity management solutions.
- Collaborate with cross-functional teams, including Fleet, Supply Chain, and Operations, to align workforce strategies with overall business goals.
Requirements
What you’ll need- Bachelor’s degree in business, Operations Management, or a related field.
- 4-6 years Proven experience in workforce and capacity management.
- 1-3 years Leadership experience.
- Knowledge of customer service and administrative protocols.
- Ability to provide world-class customer service.
- Ability to lead within a fast-paced, high-volume operation.
- Proven experience developing high performing teams that deliver extraordinary results.
Benefits
Comp & perks- Competitive weekly pay and bonus opportunities.
- Total job benefits valued at more than $10k*.
- 401(k) plan with company matching.
- Medical coverage plans customized to suit your needs.
- Commitment to work/life balance through our paid time off (PTO) programs.
- Company holidays and paid volunteer days.
- Up to $5,250 in tuition reimbursement per year.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workforce optimizationschedulingresource allocationperformance evaluationbudget managementcapacity managementdata analysisoperational planningcustomer service protocols
Soft Skills
leadershipcollaborationaccountabilitycontinuous improvementinnovationproblem-solvingteam developmentcommunicationadaptability
Certifications
Bachelor’s degree