Customer Care Representative

Safelite

Customer Care Representative providing efficient telephone support for claims processing and appointment scheduling. Assisting with customer service issues and ensuring high-quality experiences.

Posted 5/8/2026full-timeRemote • Arizona, Florida, North Carolina, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Provide efficient, helpful telephone support for claims processing and appointment scheduling.
Answer customer questions from incoming calls and emails and ensure all customer’s issues are resolved to recover high quality customer experience.
Verify the nature and extent of the issue by reviewing and troubleshooting appropriate records and damage documentation.
Provide updates to the appropriate parties as needed and follow up with the customer to ensure problem resolution.

Requirements

What you’ll need

Must be a full-time resident of Arizona, Florida, North Carolina, or Ohio.
Must provide your own equipment.
Must have a dedicated, distraction‑free workspace with no background noise.
100% attendance is required during training.
High school diploma or equivalent (or actively enrolled).
Prior experience in a call center/contact center/customer service preferred.
Ability to operate a computer and telephone systems while seated for extended periods of time.
Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.

Benefits

Comp & perks

401(k) plan with company matching
Medical coverage plans
Paid time off (PTO)
Company holidays
Paid volunteer days
Up to $5,250 in tuition reimbursement per year.
Paid training
Access to all the tools and resources you need to be successful.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

strong communication skillscustomer serviceproblem resolutionbuilding rapporttroubleshootingattention to detail

Certifications

high school diploma or equivalent