Client Success Specialist

Safelite

Client Success Specialist managing customer relationships for Safelite's Strategic Sales team. Delivering exceptional service to clients and resolving escalated issues promptly.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Personally manage a focused portfolio of customer relationships, leveraging a large network of cross-functional colleagues, and acting as a subject matter expert to the client.
Responsible for exercising broad judgement to own and manage the issue resolution process for clients and their policyholders from initial contact.
Influences internal & external partners by listening to their concerns, researching the issue and identifying potential solutions in a timely manner.
Builds strong client relationships by remaining responsive and accessible.
Communicates effectively and proactively with clients, policyholders and internal partners to keep them informed regarding critical issues and proposed resolutions.
Executes business processes and generates or requests reports as needed by the client.
Documents all client/customer interactions in Salesforce and uses this information to identify service gaps and trends by client.
Conducts root cause analysis and collaborates with internal partners to refine processes, scripting and systems to create an enhanced client experience.
Ensure ongoing customer satisfaction and loyalty while also enhancing profitability.

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
4-6 years Customer Service or related field
Client service and relationship focus (High proficiency)
Strong written and verbal communication skills (High proficiency)
Ability to maintain effective interpersonal relationships and work cross functionally across internal and external teams (High proficiency)
Self-starter with a strong work ethic and ability to multitask (High proficiency)
Develop a strong knowledge of internal resources and a clear understanding of when to utilize them (High proficiency)
Ability to recognize, analyze, and solve a variety of problems (High proficiency)
Proficiency in Microsoft products such as Word, Excel and PowerPoint (Medium proficiency)
Proficiency in Salesforce (Low proficiency)

Benefits

Comp & perks

Health insurance
401(k)
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root cause analysisissue resolutionproblem solvingcustomer service

Soft Skills

client service focusrelationship managementwritten communicationverbal communicationinterpersonal skillsmultitaskingself-starterwork ethic

Certifications

Bachelor's Degree