Help get customers back on the road safely by getting the right part to the right place at the right time
Source out-of-stock parts internally and externally, optimizing cost-effectiveness and delivery time
Track inbound part shipments using multiple systems and provide regular updates to customers and partners
Confirm receipt of sourced items through invoice audits and effective communication with partners and customers
Resolve purchase order discrepancies through VIN and insurance verification
Ensure sourced parts adhere to quality standards through systematic checks within designated systems and visual management tools
Undertake additional duties assigned by leadership as needed
Requirements
Must be 18 years of age or older
Customer service experience is preferred
Experience within warehousing, part sourcing, distribution or supply chain is a plus
Proficiency in Microsoft programs including Access, Excel, Word, Outlook, and PowerPoint
Demonstrates a growth mindset, collaborative work style, and a passion for continuous learning
Show resilience, adaptability, and dedication to providing outstanding service in challenging situations
Thrives in working under pressure against priority deadlines with a high attention to detail
May require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, subject to applicable laws