Manager, Workforce Systems

Safelite

Workforce Systems Manager managing UKG Workforce Management platform for labor planning and scheduling. Collaborating with teams to optimize workforce strategies and ensure operational performance.

Posted 4/16/2026full-timeRemote • Ohio • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the functional and operational owner of the UKG Workforce Management platform in workforce forecasting, labor demand modeling, advanced scheduling, reporting, and optimization.
Act as the primary operations liaison to IT and technical teams, providing business requirements, participating in testing, and validating enhancements, integrations, and changes.
Design, configure, and maintain end-to-end workforce inputs, parameters, and scheduling logic within UKG that align with operational needs and service targets.
Ensure labor standards, rule sets, and other data inputs are accurate and maintained.
Monitor WFM performance and outcomes, identifying continuous improvement opportunities across forecasting accuracy, schedule effectiveness, and workforce utilization.
Configure and enhance automation and optimization features.
Develop and optimize scheduling strategies and capabilities that balance service delivery, productivity, workforce availability, and cost through automation and artificial intelligence.
Translate workforce planning and capacity management strategies into executable UKG configurations and schedules, ensuring alignment between long‑range planning and daily operations.
Partner closely with Operations leaders to understand workflows, constraints, and execution challenges, ensuring solutions are operationally practical and scalable.
Provide training, documentation, and change management for operational teams.
Performs other duties as assigned.
Complies with all policies and standards.

Requirements

What you’ll need

Bachelor's Degree Business, Operations, Management, Industrial Engineering, or related quantitative field or equivalent Required
Master's Degree Industrial Engineering, Operations Management, Analytics, or related quantitative field Preferred
7-9 years Relevant workforce management experience, with a strong emphasis on forecasting, labor planning, and advanced scheduling Required
1-3 years Proven hands‑on UKG Workforce Management experience, including functional configuration and scheduling Required
Proven experience designing and managing labor standards, demand models, and advanced schedules Required
Prior involvement in UKG implementations, enhancements, or optimization initiatives strongly preferred Preferred
Experience supporting field‑based, multi‑site, or high‑volume operational environments preferred Preferred
Demonstrated ability to bridge strategic workforce planning and day‑to‑day operational execution Preferred
Experience partnering with IT, Workforce Planning, Operations, and Finance in a matrixed environment Preferred
Prior experience managing people or a team Preferred
Deep functional knowledge of UKG Workforce Management capabilities Required
Strong understanding of workforce forecasting concepts, capacity planning, labor productivity, and service‑level driven scheduling
Analytical mindset with the ability to translate complex workforce models into usable operational outputs
Experience working with automation, optimization logic, and exception‑based workflows Required
Strong understanding of operational KPIs and workforce metrics (productivity, utilization, service levels, adherence)
Strong communication skills, with the ability to explain complex workforce and system concepts clearly to operational stakeholders and influence others Preferred
High attention to detail and commitment to data quality and governance
Comfortable operating in both strategic design and hands‑on execution modes Preferred
Continuous improvement orientation with a focus on advancing workforce capability maturity Preferred
Experience with SQL and data extraction/transformation mechanisms Preferred.

Benefits

Comp & perks

Competitive weekly pay and bonus opportunities.
Total job benefits valued at more than $10k*.
401(k) plan with company matching.
Medical coverage plans customized to suit your needs.
Paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 in tuition reimbursement per year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UKG Workforce Managementworkforce forecastinglabor demand modelingadvanced schedulinglabor standards managementcapacity planningautomationoptimization logicSQLdata extraction

Soft Skills

analytical mindsetstrong communication skillsattention to detailcontinuous improvement orientationability to influencecollaborationtraining and documentationchange managementproblem-solvingstrategic thinking