Safelite

Manager, Workforce Systems

Safelite

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Job Level

SeniorLead

Tech Stack

SQL

About the role

  • Serve as the functional and operational owner of the UKG Workforce Management platform in workforce forecasting, labor demand modeling, advanced scheduling, reporting, and optimization.
  • Act as the primary operations liaison to IT and technical teams, providing business requirements, participating in testing, and validating enhancements, integrations, and changes.
  • Design, configure, and maintain end-to-end workforce inputs, parameters, and scheduling logic within UKG that align with operational needs and service targets.
  • Ensure labor standards, rule sets, and other data inputs are accurate and maintained.
  • Monitor WFM performance and outcomes, identifying continuous improvement opportunities across forecasting accuracy, schedule effectiveness, and workforce utilization.
  • Configure and enhance automation and optimization features.
  • Develop and optimize scheduling strategies and capabilities that balance service delivery, productivity, workforce availability, and cost through automation and artificial intelligence.
  • Translate workforce planning and capacity management strategies into executable UKG configurations and schedules, ensuring alignment between long‑range planning and daily operations.
  • Partner closely with Operations leaders to understand workflows, constraints, and execution challenges, ensuring solutions are operationally practical and scalable.
  • Provide training, documentation, and change management for operational teams.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Requirements

  • Bachelor's Degree Business, Operations, Management, Industrial Engineering, or related quantitative field or equivalent Required
  • Master's Degree Industrial Engineering, Operations Management, Analytics, or related quantitative field Preferred
  • 7-9 years Relevant workforce management experience, with a strong emphasis on forecasting, labor planning, and advanced scheduling Required
  • 1-3 years Proven hands‑on UKG Workforce Management experience, including functional configuration and scheduling Required
  • Proven experience designing and managing labor standards, demand models, and advanced schedules Required
  • Prior involvement in UKG implementations, enhancements, or optimization initiatives strongly preferred Preferred
  • Experience supporting field‑based, multi‑site, or high‑volume operational environments preferred Preferred
  • Demonstrated ability to bridge strategic workforce planning and day‑to‑day operational execution Preferred
  • Experience partnering with IT, Workforce Planning, Operations, and Finance in a matrixed environment Preferred
  • Prior experience managing people or a team Preferred
  • Deep functional knowledge of UKG Workforce Management capabilities Required
  • Strong understanding of workforce forecasting concepts, capacity planning, labor productivity, and service‑level driven scheduling
  • Analytical mindset with the ability to translate complex workforce models into usable operational outputs
  • Experience working with automation, optimization logic, and exception‑based workflows Required
  • Strong understanding of operational KPIs and workforce metrics (productivity, utilization, service levels, adherence)
  • Strong communication skills, with the ability to explain complex workforce and system concepts clearly to operational stakeholders and influence others Preferred
  • High attention to detail and commitment to data quality and governance
  • Comfortable operating in both strategic design and hands‑on execution modes Preferred
  • Continuous improvement orientation with a focus on advancing workforce capability maturity Preferred
  • Experience with SQL and data extraction/transformation mechanisms Preferred.
Benefits
  • Competitive weekly pay and bonus opportunities.
  • Total job benefits valued at more than $10k*.
  • 401(k) plan with company matching.
  • Medical coverage plans customized to suit your needs.
  • Paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 in tuition reimbursement per year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UKG Workforce Managementworkforce forecastinglabor demand modelingadvanced schedulinglabor standards managementcapacity planningautomationoptimization logicSQLdata extraction
Soft Skills
analytical mindsetstrong communication skillsattention to detailcontinuous improvement orientationability to influencecollaborationtraining and documentationchange managementproblem-solvingstrategic thinking