Safelite

Customer Advocate

Safelite

full-time

Posted on:

Location Type: Office

Location: Live Oak • Texas • United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.

Requirements

  • High School Diploma/GED/Equivalent required.
  • 1-3 years telephone operations or business administration experience required.
  • Ability to provide world class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.
Benefits
  • Competitive weekly base pay starting at $19/hour.
  • A benefits package valued at more than $10k*.
  • 401(k) plan with company matching.
  • Medical coverage plans customized to suit your needs.
  • Commitment to work/life balance through our paid time off (PTO) programs.
  • Company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceproblem solvingcommunicationadministrative skillsattention to detailtime managementprofessional appearanceadaptabilityorganizational skillsability to work in a fast-paced environment
Certifications
High School DiplomaGEDEquivalent