Customer Advocate
Safelite
full-time
Posted on:
Location Type: Office
Location: Baltimore • Maryland • United States
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Salary
💰 $17 per hour
Job Level
About the role
- Welcome in-shop customers and resolve customer concerns quickly and efficiently
- Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations
- Confirm and complete work order information, including insurance verification, additional parts and missing information
- Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills
- Review orders from the national contact center and manage dealer part orders and special accounts
- All other duties as assigned
Requirements
- High School Diploma/GED/Equivalent required
- 1-3 years telephone operations or business administration experience required
- Ability to provide world class customer service in a changing, fast-paced operation
- Present a professional appearance and wear personal protective equipment
- Ability to travel up to 10%
Benefits
- A benefits package valued at more than $10k*
- 401(k) plan with company matching
- Medical coverage plans customized to suit your needs
- Paid time off (PTO) programs
- Company holidays
- Paid volunteer days
- Up to $5,250 annually in tuition reimbursement
- Paid training and all the tools and resources you'll need to be successful
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telephone operationsbusiness administrationwork order managementinvoice processingcustomer serviceinsurance verificationorder reviewparts management
Soft Skills
customer serviceproblem-solvingcommunicationprofessional appearanceadaptabilitytime management
Certifications
High School DiplomaGEDEquivalent