Safelite

Part-Time Contact Center Representative

Safelite

part-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, Florida, North Carolina, Ohio, Texas • 🇺🇸 United States

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Salary

💰 $17 per hour

Job Level

SeniorLead

About the role

  • Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
  • Accurately enters claim data into our production systems while on a live phone call.
  • Effectively and compassionately guides customers through the process of filing a glass claim.
  • Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
  • Assists customers with scheduling repair, replacement, and/or recalibration services.
  • Utilizes systems and resources provided to enhance the overall customer experience.
  • Provides solutions to resolve customer complaints and concerns over the course of the call.

Requirements

  • Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
  • Must be able to provide their own equipment.
  • Must have a distraction-free workspace that is free from background noise and interruptions.
  • Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards.
  • Knowledge of computer and telephone systems and the ability to operate those systems.
  • The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset.
  • Previous experience working in a contact center or other customer service role.
  • 16+ years of age.
  • High School Diploma or equivalent, or actively enrolled.
Benefits
  • Pay is $16.50/hour and offers bonus opportunities.
  • A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
  • Weekly pay checks!
  • Up to $5,250 in tuition reimbursement per year.
  • Paid training and all the tools and resources you'll need to be successful.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryclaim processingcustomer service
Soft skills
communicationempathyproblem-solvingrapport buildingservice mindset
Certifications
High School Diplomaequivalent