Client Trainer II – Fixed Ops
Cox Enterprises
Director of Fulfillment Operations
Safelite
full-time
Posted on:
Location: Alabama, Florida, Kentucky, Ohio • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead operations for several fulfillment sites within a defined geographic region.
- Develop current and future fulfillment site leaders and promote a culture of high performance and engagement.
- Drive operational excellence and deliver top-tier customer service; prioritize listening and removing barriers to success.
- Direct annual and long-term business planning aligned with regional needs and company objectives (NPS, cost per unit, on-time delivery, shipment quality, associate retention, engagement).
- Motivate fulfillment location leaders to exceed business goals and align them with company mission, vision, values, and strategy.
- Oversee talent cycle: selection, onboarding, training, development, and performance management.
- Manage market P&L to maximize profits and minimize losses.
- Evaluate and enhance leadership and associate capabilities; prioritize development activities and succession planning.
- Partner with field stakeholders to improve regional processes and drive best practice adoption.
- Frequently review performance and opportunities with fulfillment leaders to ensure goals are met or exceeded.
- Ensure compliance with Federal, state, and local regulations including OSHA, CDL, DOT, and MHE.
Requirements
- 7-10 years of leadership and supervisory experience, including managing other leaders.
- 7-10 years of experience in supply chain, fulfillment, or distribution segments preferred.
- Multi-site management experience required.
- Strong executive presence with ability to leverage data for strategic decisions and operational success.
- Effective communication style, delivering clear and succinct messages to stakeholders at all levels.
- Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality and customer outcomes.
- People-first mentality with a solution-oriented approach.
- Ability to travel up to 50% and work at a physical Fulfillment location within the region; must reside within defined territory and be within an hour of a major airport.
