Safelite

Director of Fulfillment Operations

Safelite

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Florida, Kentucky, Ohio

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Job Level

Lead

About the role

  • Lead operations for several fulfillment sites within a defined geographic region.
  • Develop current and future fulfillment site leaders and promote a culture of high performance and engagement.
  • Drive operational excellence and deliver top-tier customer service; prioritize listening and removing barriers to success.
  • Direct annual and long-term business planning aligned with regional needs and company objectives (NPS, cost per unit, on-time delivery, shipment quality, associate retention, engagement).
  • Motivate fulfillment location leaders to exceed business goals and align them with company mission, vision, values, and strategy.
  • Oversee talent cycle: selection, onboarding, training, development, and performance management.
  • Manage market P&L to maximize profits and minimize losses.
  • Evaluate and enhance leadership and associate capabilities; prioritize development activities and succession planning.
  • Partner with field stakeholders to improve regional processes and drive best practice adoption.
  • Frequently review performance and opportunities with fulfillment leaders to ensure goals are met or exceeded.
  • Ensure compliance with Federal, state, and local regulations including OSHA, CDL, DOT, and MHE.

Requirements

  • 7-10 years of leadership and supervisory experience, including managing other leaders.
  • 7-10 years of experience in supply chain, fulfillment, or distribution segments preferred.
  • Multi-site management experience required.
  • Strong executive presence with ability to leverage data for strategic decisions and operational success.
  • Effective communication style, delivering clear and succinct messages to stakeholders at all levels.
  • Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality and customer outcomes.
  • People-first mentality with a solution-oriented approach.
  • Ability to travel up to 50% and work at a physical Fulfillment location within the region; must reside within defined territory and be within an hour of a major airport.