Operations

• Lead operations for several fulfillment sites within a defined geographic region.
• Develop current and future fulfillment site leaders and promote a culture of high performance and engagement.
• Drive operational excellence and deliver top-tier customer service; prioritize listening and removing barriers to success.
• Direct annual and long-term business planning aligned with regional needs and company objectives (NPS, cost per unit, on-time delivery, shipment quality, associate retention, engagement).
• Motivate fulfillment location leaders to exceed business goals and align them with company mission, vision, values, and strategy.
• Oversee talent cycle: selection, onboarding, training, development, and performance management.
• Manage market P&L to maximize profits and minimize losses.
• Evaluate and enhance leadership and associate capabilities; prioritize development activities and succession planning.
• Partner with field stakeholders to improve regional processes and drive best practice adoption.
• Frequently review performance and opportunities with fulfillment leaders to ensure goals are met or exceeded.
• Ensure compliance with Federal, state, and local regulations including OSHA, CDL, DOT, and MHE.

Director of Fulfillment Operations

Card Administration Operations Specialist I, II, III, Senior

Card Administration Operations Specialist I, II, III, Senior

Manager, Design Operations

Sales Compensation & Operations Consultant

Operations Coordinator